Fetch Canada | Pet Insurance Review

Rude staff with zero Costemer service skills. I started recently with them and get shocked how they communicate and give orders to the customers instead of support. Any question i asked, they answer me with order and i felt i am getting their service for free. Also we get our policy number after calling three times and the funniest thing that the smart staff said that she cant help without the policy number which they didn’t send us yet Note: I insured two pats with them and paying around 135 dollars each month. I am going to cancel them as soon i found another respectful insurance. I am submitting another review after i got a reply from the company Yes. I recieved an email how to submit an claim and also received the policy number after calling 3 times. When i write my review I mentioned how the staff committed rudely and disrespectfully and I didn’t mention that they didn’t send me how to claim.

Very disappointing! In the beginning of our insurance (first year with Fetch), I submitted claims for our dogs as we had their full exams done per Fetches request and I assumed they would cover some portion of it. They did not-which is fine and not my issue. Fast-forward to renewal, a year later, and we’ve have ZERO claims processed or paid out (besides the initial one that they said, yeah no, doesn’t qualify that’s a routine service). I want to increase one of our dogs coverage but they’re refusing to let me. I have to stick with what we have—FOREVER because I submitted one claim that went nowhere! They may be rated well, they may cover a lot but they, just like all other pet insurance companies will find some way to screw you. It’s extremely disappointing because I did extensive research before buying coverage and its sad that every single company INCLUDING FETCH BY THE DODO scams customers and is just a funnel for money with extensive exclusions and BS rules.

For the most part it was easy to make a claim, the only thing I would have preferred would have been to be able to actually speak to a person on the phone to explain the process. Otherwise once you figure out the process it's pretty easy from there onwards.

I can’t say enough about this company. My dog has had an ongoing issue with her bladder and if it wasn’t for Fetch making the claims easy to submit and actually approving these vet visits and expenses, I simply could not afford to keep treating my little fur buddy. I am very happy I decided to go with Fetch. 🌟

I have been a Fetch/pet plan customer for 7 years now. Luckily I have not had to use it much until this last year. It is easy to submit claims online and if you don’t send everything they need they will let you know exactly what you need to send in. Anytime I have talked or chatted to anyone it was a great experience. They keep you up on the progress of your claim and reimburse you as quick as possible. Highly recommend getting pet insurance while they are young with no previous issues. Really happy with Fetch pet Insurance.