Fetch Canada | Pet Insurance Review

CAUTION ⚠️ When I got fetch for my Bulldog in 2017 it was about $90 per month. Unlimited coverage, 90% co pay and $400 deductible. The following year my monthly rate went up by almost a hundred dollars. I called and asked why and they said it was in the fine print. They have the right to increase premiums as they see fit. At this point she had pre existing conditions so to get another insurance was not really ideal. I continued my insurance with fetch for a few more years. Each year it would increase by nearly a $100 a month. Long story short by the time she was 7 they were asking for $500 a month, lowered her annual coverage from unlimited to $15,000 and changed the copay to 80%. deductible remained $400. I canceled it that year I’d rather swipe my credit card and make the monthly payments to AMEX at least I get aeroplan points. Such scammers. Side note they did cover every claim I submitted but at what cost. $6000 a year plus $400 deductible…..for 15 grand in coverage and your still paying 20% of the bill.

Had to set up a new plan for our new puppy and Nadine Van Ness walked me through step by step about their policies and provided such an easy and pleasant experience.

First of all I want to say, what a great sales representative I was dealing with. She is an exceptional employee you have here. Guard her with your life. Nadine Van Ness was a pleasure to deal with.

Terrible service. Denied my dogs broken tooth surgery even though it should be covered. The amount they were willing to pay didn’t even cover the deductible even though the surgery was $2000. Gingivitis has nothing to do with why his tooth broke and that is their justification for not paying.

Terrible service; terrible company. I am an RVT and had my partner sign up for pet insurance in case of emergencies or in case I swapped professions down the road. We looked into fetch because it seemed to have good coverage and good reviews. We had submitted OVER A MONTH AGO an estimate for our emergency dental of our 9 month old kitten to have assistance covering the cost. We were DENIED because of "pre-existing conditions" such as - anesthetic monitoring and isoflorane. Tell me how this is a pre-existing condition? Emergency surgery to have a tooth removed before even a year old because of a malocclusion forming and changing the development of his teeth isn't a pre-existing condition. We are incredibly disappointed and will be swapping insurance companies immediately. Little to no explanation of why it was taking so long to review our records and invoice and then denied for not a valid reason. These invoices and records are supposed to be reviewed by a certified technician. Any RVT can see that this was not a "pre-existing condition" from the records. 0/5 stars fetch.