Fetch Canada | Pet Insurance Review

As a new member of the Fetch community, my puppy had a couple of mishaps over the past few weeks which required vet support resulting in 2 claims. I am pleased to report that my pup is well. The claims process appears to work reasonably well so far, however I needed some clarification regarding one claim. I had the good fortune of speaking to Kelsey who was most helpful and provided background and help to expedite the adjudication process…hopefully a positive omen for any future dealings.

I didn’t realise there was a 15 day waiting period and unfortunately my cat was ill within that timeframe. After realising this, I cancelled but then got an email on the day of her surgery to resign up again as there would be no issues and no waiting period, no pre existing! It sounded too good to be true but I was hopeful and I resigned up after speaking with Katie who assured me it was all going to be okay. Well, it was too good to be true. Cat had to get surgery for stomatitis which cost $4,500! I emailed twice to get my claim reconsidered and got no reply. I called and asked to be put through to the complaints department. They do not have one?! Madness. I spoke with the supervisor who basically said tough titty, the wording on the email was confusing and that is not what we meant. No accountability. I cancelled and I am waiting to get a trustworthy company. The world of pet insurance is a battlefield. The reply is even confusing! I tried. It really is a shame I had to resort to trustpilot to get a reply to two emails. Save yourselves the time and get a complaints department.

This company will call anything allergies. Beware. My doctors notes said nothing about allergies and only about skin lesions. They called everything pre existing from the visit ONE DAY before the two week waiting period ended. I have spent thousands to this company and even more in vet bills and never seen a dime back.

She was very helpful and answered all my questions. Very friendly.

Today I spoke with Kelsey and she managed to solve my problem in a very easy and simple way. This is something I really appreciate in a company.