5
out of 5
POSTED: | BY: Chloe Benjamin
Overall a great experience
Overall a great experience. I had my dog with them most of his 12 years. Sadly, he died this month and they were very kind, refunded me at a prorated amount without me asking, and sent a greeting card. Tips: get your pet in while young to avoid pre-existing conditions that won’t be covered, and look for discounts like I got with USAA. Over the years, I felt their customer service improved. Reimbursements used to be slow but lately have been pretty fast.
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