Embrace | Pet Insurance Review

I had an accident only policy. Submitted a claim for a leg injury, diagnosed by my vet as a soft tissue injury. Embrace denied the claim, claiming it was an illness and therefore excluded. My vet added more documentation for an appeal, but that was also denied- except I never received notification that it was denied. This was my first claim after years of paying policy premiums. Very disappointed.

Claims Dept does everything to delay snd possibly to deny (Appears). I almost have to call several times in claims to get issues resolved Oversll the staff are courteous and good listeners but there in my view a claims problem. Costly and not getting what we signed up for . 🙏it gets better Please

Great customer service! They addressed all of my questions promptly and completed the claim within 2 days.

I’ve been paying Embrace insurance while still paying for my pet visits, they won’t settle my first claim or reimbursement anything even after providing information that my vet gave me, that they requested. They claim they need even more information. Looks like a scam, they should be ashamed. Whoever is considering this insurance shouldn’t consider it unless you like to just pay bills because you will be paying for you pet visits/ procedures while still paying them and won’t be reimbursed at all. They made my pet visit so complicated and undesirable with how many times I had to contact my vet and forward information only to have them say they need more!!!!! Terrible.

Great service!