Embrace | Pet Insurance Review

I love embrace insurance. The service is great and the response for my claims are quick. I recommend to all my friends and colleagues. Best pet insurance ever!

Very hard to find a person to talk throughthe phone. Just AI, poor customer care, Also, the processing for reimbursement is too long and frustrating 😢.

Your website sucks for leaving a claim. I constantly have an issue with the "choose a provider" part. I click on the drop down menu and either nothing opens up or it autofills the wrong provider. I have tried multiple browsers and still the same issue. I thought perhaps it because my computer is older and needs an update but when I try on my newer phone I still have issues with it being very slow.

***updating my review because after many problems, they did resolve things and reimburse my claim. The next claim I submitted was taken care of very quickly. Still taking off a star for past issues**. Lengthy wait time only to find my claim is on hold due to records missing. They did not contact the primary vet on file. After records provided twice I received no confirmation. Told it would take ANOTHER 30 days when I called. Eventually received an email that records were missing and they couldn’t move forward with my claim because I could not get my newly adopted dog an appt anywhere within the first 14 days I had him?? Vets everywhere are extremely busy. He had a thorough exam at the first available appt within a few weeks of adoption. This claim is for an emergency situation and not a preexisting condition. Seems like they just want to avoid paying while I try to recover from this financially. Not impressed. People get insurance so they can have timely reimbursement for unexpected medical expenses, not so they can pay a fortune in premiums and wait indefinitely for a reimbursement that may or may not ever come. Do better Embrace.

Easy filing of claim and Quick settlement. Also friendly customer service, always there to assist when needed.