Embrace | Pet Insurance Review

I called to check on claim status and to change payment for my renewal due on 1/11/25 and it now appears my policy was cancelled. I do not see an option to renew with my new payment method. Bad communication sadly. I called today and had a fantastic rep , all is good and thank you for the follow up.

Every person I've ever spoken with at Pet Embrace has been courteous, patient, knowledgeable and helpful. My issues are always resolved.

I would give -1 if I could, they tell you one thing to get you to sign up (4dogs) but when it comes time to JUST add to the co pay, not even pay you for any thing, then everything changes! had a new vet that day (that I swear must work for them) said my 3 year old very healthy boy who twisted his neck, have some sort of Orthopedic disease!!! Even after I spoke to the vet and she CORRECTED the paperwork, they were terrible! I cancelled all of my dogs insurance with them. Again, you posted “Pre existing” yet the vet herself told me she corrected that in a letter to you. So I am still very glad I canceled all 4 of my policies with you!

Spoke to a few representatives about my new claims, my girl Ember has been very sick, so a few claims were submitted that needed some explanation to me and the customer service reps were very kind and caring and were a great help.

My baby needed surgery for a torn acl which took us to Blue Pearl of Southfield. It was an expensive surgery but necessary. I've been a client of embrace for over 4 years, and I was very happy to know that they were there for us to cover the cost. Thank you Embrace! Vanessa L.