Embrace | Pet Insurance Review

I have had Embrace pet insurance for years! Luckily up until recently I have not needed to use it. I am writing this review based on the refund time I received! It was a few costly trips to the very, and they refunded it within a few days! I know people who say they waited a month minimum with other companies. This is how you support your customers! I actually had to get him surgery today and used the refund money to pay for it until I get it refunded as well! Great customer service, highly recommend

Easy to contact and deal with Representatives. Always friendly and courteous.

My claim was not processed properly until I had to call and the customer service representative realized that the claims processing did not operate as it should have. This whole thing was a nightmare. I couldn’t be more dissatisfied. At least your customer service representative was able to help me, because the rest of you all dropped the ball.

Embrace is always helpful, easy to navigate and responsive. You couldn't ask for a better experience and support for your loving family member

I've had Embrace Pet Insurance for my dog from the day I brought her home, nearly 6 years ago. Fortunately, until recently, I've only used the Wellness Rewards part of her coverage. Embrace has always been prompt with reimbursement for the items covered. Now recently, for the first time since having the policy, I had to file claims under the Accident/Illness coverage. So far, Embrace has been expeditious in completing the claims. One of the claims needed more info, and they immediately communicated that to me. So, knowing Embrace Pet Insurance is working the way it should, and giving me peace of mind, makes me pleased that I selected them for my dog's coverage.