Embrace | Pet Insurance Review

Just joined and already experienced the incompetence. First off, the website is jacked up. If you try to get a user name sent to you or a password reset, the emails all send you back to the sign on screen that doesn’t address the username or password. Upon signing up, they request documents to be sent directly to an automated email. I sent all of my documents over (verified this) and had to follow up to request verification that it was received. The person who responded told me I hadn’t attached documents and requested them again. This is objectively not true. The documents were received and apparently sent to someone else that doesn’t verify anything in regards to my actual coverage and how it starts, They got my money. I’m the fool. I should have gone with another company, but paid for a year, so will report once more after a year to see if anything positive comes of this or if the incompetence proceeds.

Best pet insurance we ever had for our pets, 100% support, excellent customer services. They comply with what is in the contract.i am recommending them 100%

We filed our first claim with Embrace for our girls annual wellness exam. Initially there were some technical issues that customer service had to get their IT department to fix. That was accomplished in a short period of time. We filed our claim that same day and were notified within 24 hours the claim was completed and reimbursement would be in our account! I have used 2 other pet insurance companies previously and this is the first time that our claims were completed so quickly. Their customer service and claims departments are outstanding. Only wish we had use this company previously!

Support staff very helpful in submitting claim forms. They also connect directly to the provider for information. Even though they are an online service they do provide humans for help when needed.

I paid Embrace $31,200 over 13 years, to ensure my senior dog would have insurance that included a $750 deductible; with only 2 medium sized claims that were still under my annual max. Embrace increased my premium to $550 a month! Didn't even ask me raised the rate and emailed me one time. Now where do I get senior dog insurance? This cancels the reason I was ever a loyal customer, was for my dog's senior years. They invested my money and made far more than what they paid me out tiny claims, if any. I feel dumped at a critical time I might finally need pet insurance - even though my dog is still super healthy. I do not reccommend buying Embrace Pet Insurance. Disappointed and feel really used for paying them a healthy premium all these years to get clearly pushed in to me cancelling the policy now that my dog is 13. Give me a break who can afford $550 a month for a dog, If I could afford that monthly, I wouldn't need stupid dog insurance to begin with.