Embrace | Pet Insurance Review

I submitted my first claim after almost 2 years of Embrace Pet Insurance and they told me the emergency hospital. I took my dog to with a $400 bill. They don’t deal with that hospital. What the heck is that all about? I am definitely switching insurances and if you were smart, you’d read the fine print. I’m done.

The claims process was clear, easy, and only took a few moments. Nothing baroque or opaque about his. Really so happy!

Our dog turned his stomach late on July 3rd. He had surgery at 2am 4 July and came through successfully which saved his life. Embrace processed our claim and we received payment in a little over a week. We're so glad we covered our dog with Embrace!

The Embrace program, benefits and costs were remarkable! Trying to get the vet notes, medical records, and claims over to the review people were terrible! No one would make it easy to get the records to them, therefore they don't have to pay any claims! The vet emailed, faxed, and called but Embrace said they have no records that any of that occurred. I emailed twice and called 3 times and they said they didn't have records of those either. Finally talked with the salesperson that had us email her directly and she took care of the problem. The email addresses and fax numbers were correct and she couldn't figure out why the computer wouldn't accept the previous attempts. I quit Embrace after that! I do not recommend this company! It took one month and a lot of hassel to resolve this issue.

Very quick turnaround on claims submitted. This is the first time I have purchased insurance for one of my cats, and it has turned out to be a Godsend. Highly recommend Embrace.