5
out of 5
POSTED: | BY: Joanne
Excellent Customer Service and Experience
Although I've had my older dog for 8 years now, it was only about 2 years ago that I considered pet insurance, and that was due to USAA recommending this company. Well, anything that USAA recommends is something I trust, so I got policies for both of my dogs. This past year I've had to file several claims; nothing to bad, but I was able to meet my deduction and then get several reimbursements. Embrace made this so easy for me. Although one of my claims was initially declined (due to my lack of providing adequate information), I called them and cleared it up, and within one day they approved the claim and issued payment. I'm so impressed with them. As my older dog continues to age, this is a great comfort to me knowing that I can get my baby treated properly, and not have to worry about skimping on his medical care due to the cost. Highly recommend this company.