4
out of 5
POSTED: | BY: Troppa
In a shocker, the site suddenly didn't work when I went to submit my claim
*Update to the below:
I tried again a few hours later, and it still didn't work. I will admit to being extraordinarily frustrated at this point. That said-there is good news. When I got to my office this morning, I tried a fifth time, and it got through. I can't speak to if they are going to cover it or not, which I'll update if they do or don't, but at the very least, it seems whatever issues they were having with their submission portal have been fixed and my claim was able to be submitted. I've upped the stars to four on the basis of functionality; now lets see if the insurance I've had for seven years turns out to be honorable and legit. I did check my coverage (injury/illness) and I should be ok.
Previous Experience:
I have had them as pet insurance for more than five years and have never submitted a claim. I tried to submit my first claim this evening, three different times, and each time when I got to the "submit claim" portion the website would mysteriously stop working and say something was wrong and the claim could not be submitted, even though every other part of the process worked just fine. It feels like a delay tactic, like every insurance company ever-they do this kind of thing in hopes that the person filing the claim will just give up and not bother. I'll try again tomorrow, and if the site mysteriously stops working at the submit claim step yet again, I'm going to be fairly angry. This is what insurance companies do-deny, deny, deny. I really hope this doesn't turn out to be yet another insurance company scam.
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