Embrace | Pet Insurance Review

I was Terri my disappointed with Embrace and how they handled my two claims that were submitted at the beginning of this year. After submitting a claim there was little confirmation. When there was a response the said they needed more information from the providers. Information was submitted and then they wanted information from the very first vet that gave Hope her first shots when she was not with us and we didn’t have Embrace as our insurance. This process literally took several months, oil e calls and emails back and forth. Once all the information was submitted they said they had to review it AGAIN. SERIOUSLY! It literally took 5 months and a lot of prodding to get them to pay their portion of the bill to me. Very disappointed. We are looking into other insurance companies where we won’t have to deal with this type of craziness.

Everyone that I worked with was polite, professional and made it clear that they only wanted this process to be as stress-free as possible. I couldn't be more pleased.

Embrace is a wonderful company and I have recommended them to may people.

We are regretting using Embrace for our pet insurance. Between vets who are quick to diagnose a medical problem with outrageous expenses but don’t take the time to evaluate pets for more serious underlying diseases to insurance companies who are quick to escalate premiums without approving claims. We are very disappointed with both insurance companies and the outrageous costs veterinarian practices charge.

Submitting Claims is user friendly.