Embrace | Pet Insurance Review

I am just incredibly grateful to whomever helped with my very first claim. I did not receive the check in the mail. I am very new to Embrace and just recently updated my direct deposit. I was initially told that the check had to be reissued which would have taken time. THANK YOU to whomever noticed my direct deposit set up and went that route instead. I received an email letting me know and was relieved

This company is a scam. They have repeatedly delayed and refused to pay the only claim we have ever submitted. Despite my providing all medical records my dog has ever received—multiple times—they continue to send emails claiming additional records are needed. I have told them, in writing, that those records do not exist, because my dog is usually very healthy and doesn’t visit the vet a lot. But they keep asking for more records and stalling. I have had to call them repeatedly, yet the issue remains unresolved and no payment has been made. Based on this experience, I believe this company is engaging in unlawful bad-faith claims handling.

I never expected such a smooth and easy process when I submitted my first claims. The claims were processed and approved the same day I submitted. Never expected a "hassle free" experience. Thank you Embrace.

People call insurance a scam and I couldn’t disagree more. I am now not in debt 9 grand because I purchased an embrace plan.

This is the first time we process a claim. The process was fast and easy. Embrace notifies us that the first claim might takes longer to process but it was just a few days before the claim was approved (teeth cleaning and one extraction). Shortly after, we had to go back to the vet 4 times for ears infection. All the visit claims were processed timely and we are satisfied with the result. Thank you Embrace helping when we need it the most!!!