2
out of 5
POSTED: | BY: Victoria Harms
Poor Service
Unfortunately, my horse has had a lot of medical issues this year. She's a rescue so I've just been trying to get her to a healthy baseline. Seeing that ASPCA cares about animal welfare, I thought they would be a good option. I got comprehensive coverage. I submit claims every time she needs care, and they almost never count towards my deductible or reimbursement. They always find a reason to decline coverage. It makes me think they don't care about animals afterall. The routine care supplemental policy is not worth it. Their annual limits are nowhere near what the care actually costs, so you get a fraction back. They take weeks to process you claims, and if their verdict is incorrect, expect to wait another few weeks to even hear back. Their wait times on the phone are exceptionally long 40+ minutes on hold just to talk to someone. They take weeks to reply to emails. I have been waiting weeks for an estimate for surgery before scheduling it and still have not received an answer.
In response to your reply: I did give you a call at that number yesterday and was on hold for 2.5 hours. Once your office closed, you hung up the line, so I was not able to speak with anyone. I cannot commit to being on hold all day. I have sent emails so please feel free to help me there.
Read more on Trustpilot