ASPCA | Pet Insurance Review

Today I received a letter of condolences from the ASPCA Pet Health Insurance on the passing of my dog Tanner. While I was extremely touched, I was not surprised, because they have been an incredible company. My girl (Cane Corso) had a series of issues as she aged, and ASPCA covered all of her care - from a custom leg brace, to chemotherapy, to acupuncture, to her final cremation, when the time came. I KNOW that Tanner had a longer quality of life because of the care that she was able to receive. I highly recommend this insurance.

ASPCA pet insurance makes is super easily to submit claims. They have an amazing support team who explains everything so well. They’re always very attentive, when my sweet girl passed away, they sent me a sweet letter. It’s the little things that make a huge difference. Adding coverage for other pets is also super simple, the app is easy to work.

The representative I spoke to was very kind and knowledgeable. She helped me in a quick fashion and was able to answer all my questions.

I am contacting my lawyer to sue these awful thieves as well as TV news media to expose their dirty scheme. Please read if you are considering purchasing this insurance because if you do, you will be as livid and frustrated as I am. If I could give zero stars I would. I purchased this insurance 8 years ago with the level 2 accident and new illness plan for my Chihuahua. We started the plan when my dog was 9. At age 16, my dog developed pulmonary hypertension. We found this out through testing, and then follow up treatments involving echocardiograms and also hospital stays as the illness progressed. I submitted claims for all of the above, and they were all rejected because apparently there is a small hidden clause in the policy that says that chihuahuas are genetically predisposed to get mitral valve from birth, and mitral valve causes pulmonary hypertension, so basically, if your dog truly gets sick, even when they never had a sick day in their life, blame it on the breed, so they have an excuse to not pay out! We found this out the hard way as we spent close to $10,000 helping our dog. I would never regret spending the money to help the dog but I regret investing in this fraudulent insurance that has deceptive ways of getting around paying what they should be obligated to pay. I spoke to a rude supervisor named Katie who said she was the highest point of contact and to read the policy. I did read the policy and it still doesn’t clearly state that my dog isn’t covered by this insurance. She was immovable and reluctant to do anything to help me except to repeat the mantra “read the policy” which conveniently says to go on the website and look at exclusions for certain breeds. In other words, all breeds are genetically predisposed to something, and when you read the fine print, we won’t cover any breed for anything major. I do know that there are definitely points of contact above Katie, the names of the CEO and many others above Katie are listed in the policy and will also be listed in my lawsuit. Well, 1- see you in court because I will not let up. 2- a very close friend of mine works for ABC TV news for the department that helps consumers and exposes fraud, so don’t be surprised when they show up at your offices to expose you nationally. If you get lucky and none of the above works for me, just know that I will use every resource known to man and flood all of social media so that everyone is aware why they shouldn’t buy your policy. I may never get my $10,000 in claims back but I guarantee you that you will lose a lot more than $10,000 of business when I get through making people aware of what you do! The only good experience I had was with the representative who cancelled my policy!

Horrible service. Website having issues. Called customer service to cancel my policy Was on hold forever. Finally they said they’d have someone call me back. Waited an hour and a half. No call back. Called again. Was put on hold then someone from the wrong department answered. I’m canceling my policy. This is ridiculous