5
out of 5
POSTED: | BY: Kate
Caring and great customer service
We've been with ASPCA Pet Insurance for, oh, 9 or 10 years now for our 3, now 2, cats. A few years ago they changed the structure of their policies, but let existing customers keep their existing policies, which was great because it was more financially advantageous for me to stay where I was. As my cats have aged, more problems have cropped up, and ASPCA is doing a great job of covering their care. When my boy came down with untreatable cancer and we had to euthanize him, ASPCA was very caring, sending a sympathy card and even calling with condolences. Submitting claims online is very easy, reimbursements are fast, getting coverage estimates is also a snap, and every person I've spoken to has been great. Honestly, I think they've upped their customer engagement game in the last few years because I'm getting a lot more communication from them than I did when we first signed up.