ASPCA | Pet Insurance Review

My 3 1/2 year old AmStaff needed knee surgery. Obviously I was upset and concerned for him, but remembered that I at least had pet insurance and that should help my walled! I called ASPCA to review my policy, see what was covered, and ask how to file the paperwork. Their paperwork is easy enough to download online, and mostly easy enough to understand as well. I had questions about filing for a pre-approval, and the woman I spoke with was so kind and helpful and wished me and my dog well and was genuinely sad and sorry he was going through all of this. The pre-approval came back quickly, and everything was as explained. Once I received the paperwork from my vet, the vet sent everything to ASPCA and filed for me directly which was a huge help as well. Within the same amount of time as the pre-approval (maybe a week or so) I was notified that everything was approved/accepted and that I would receive payment. The online system is so easy to use that I wish I had thought to sign up for direct deposit, but the check came fairly quickly. I also did not have to log in to stalk the status of the approval since ASPCA emails me whenever new information on the claim is available. All around, great pet insurance. I wish I never needed it, however it's so nice to know they're here for me and my dog!

Great company and people to deal with.

If your cat is ill, it could take up to a month in order to get illness coverage. My cat ran away and most likely past past away in the woods at 2 years old because of this service. They charge your account instantly, like as soon as you plug in your pets information but don’t provide timley and adequate pet health. We waited two weeks so that we could get him help and he’s gone just days before we would have been given coverage. Not all of these companies are as compassionate and genuine as they pretend to be. Even such good cause such as the aspca has money hungry people behind it. Now I’ve cancelled the insurance to insure I find quality pet health for my other cat who now has severe anxiety since his best friend is gone. I hope they reap what they sow.

This is my third dog with ASPCA pet insurance. And when I called to insure my new dog the customer representative was very informative and patient new the product and could answer all my questions and concerns. Yes I would recommend the ASPCA pet insurance to my friends and family.

Very polite on calls, no crazy wait times. Competitive premium pricing.