ASPCA | Pet Insurance Review

I submitted a claim on 8/21. I called today on 9/6 and was told that claims were behind and although they like to keep claims to a two week process period they are only processing claims received on 8/4 today and would not be processing my claim in probably up to 6 weeks or longer. I am an insurance agent and process claims ironically, if I ever told an insured they had to wait that long for someone to even look at a claim I would not be in business. I am disappointed in the service turn around time.

I have been a customer of Pets Health Care Plan (now ASPCA, I guess) for well over 15 years now. I left to try other, less expensive plans, and quickly realized that the competitors are not interested in fair claim coverage as much as almost-automatic denial of claims. In addition to getting claims covered at a really high rate with Pets Health Care, their personal attention means the world to me. I still have a voicemail saved that one of their reps left for me when he processed a claim for euthanizing one of our dogs - the kindness and compassion meant everything and he surely didn't have to call me to offer condolences while doing his job to process that claim. I will ALWAYS recommend this company to others!

I am very satisfied. Sara was wonderful

I am so happy to have asked friends about pet insurance. Three of the five friends I asked have ASPCA Pet Insurance. My dogs are 8 1/2 years old and 8 months old. Both have different needs. I am glad I took the steps to protect them both with your services. Thank you.

Good to know that if my pets get sick I can take them in for care and know I will be partially reimbursed just to make sure they are ok.