AKC | Pet Insurance Review

Morgan is lovely, cheerful, and professional!

UPDATE: Changing my review from 1 star to 3 based on a recent conversation I had with the manager. My claims are being worked. He spoke with the Vet on the phone to get all of the needed information since it was not being clearly communicated via fax and email. It took some work but I am thankful that the manager was able to resolve my issues. Previous Review: I am not sure where or how to being but dealing with AKC Pet insurance is an ABSOLUTE NIGHTMARE. It is stressful and time consuming. The customer service team is not knowledgeable and never have any information to share other then what is on my claims page on the website. I can read so I am not quite certain what the point is of having a customer service phone number unless it is strictly for people that cannot access their account information online. Every time a claim is rejected I get a sentence description of why it was not covered. The documents that are submitted with the claims are not thoroughly reviewed and it seems like they claims adjusters will do anything out of paying a claim if it is over a certain amount. I have been waiting over 1 1/2 months for a claim to be reviewed. When I called I was told it was because they waited 3 weeks to hear back from my vet. Which in fact is not my vet but an emergency vet that I have used in emergency situations although not in this one. This is the vet that diagnosed the previous claim that I had submitted. I understand wanting to get all of the information but I believe if they would have reached out to me to let me know that they were having trouble getting in contact with my vet I could have assisted instead they wait for me to call them to inquire to tell me this. Also, have they reached out to my vet? I have no idea. I was told I will get a call back from the manager later today or tomorrow. Please note that I have spoken to this manager on numerous occasions and also have been promised a call back from him more then once. It has been a month since I was supposed to receive my last call. This is ridiculous and a horrible way to do business. I actually believed that AKC Pet Insurance would be a reputable brand since they are associated with the AKC and recommended by them but I have been sadly mistaken. I asked who I should reach out to if I do not get what I need from the manager and I was told there was no one else. I know how businesses work. I let the customer rep know that I know that he has a manager and was told that she does not deal with customers. This is such a joke. And unfortunately the joke is on me. I guess the only route to go is to reach out to the Texas Department of Insurance and deal with them directly since I have tried working with AKC Pet Insurance directly and all I get is to be told I will get a call back.

Amy was fabulous! So kind. Knowlegeable. Thourough. Professional. She made my customer experience awesome.

Very professional yet down to earth. It was a pleasure dealing with this representative.

Representatives are always knowledgeable, professional and courteous thank you!