5
out of 5
POSTED: | BY: Carol
Processing claims
Recently purchased this pet insurance with a few of the add-ons and just submitted 2 claims. Both claims were handled great and in a reasonable amount of time.
Some improvement could be made in communication. An informational statement about time frame would be helpful. I understand that you cannot guess on how long a claim will take to process but a generic message about what happens once a claim is submitted would be great. Something like claims begin to be processed within 24 hours of submission and are resolved within 1-2 weeks.
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