Westbury Animal Hospital

We took our pup here due to an injury. We did have to wait a couple of hours, but it was due to there being more severe injuries that they had to tend to first. I appreciated the fact that they came in frequently to update us on the wait. We spent the majority of our time in the evaluation room, so I didn’t have to stress about being in the waiting room with other pets. My pup was able to relax off leash during that time. We had X-rays and were prescribed medicine. I did pay a $250 deposit that went towards that, and did not have to pay too much more. Everyone seemed very friendly, and again, I really appreciated them constantly updating us on our wait. If we ever need an ER vet again, we will definitely go here. Highly recommend.

I brought my baby girl Peepa here in December for an emergency. I won't get into the details but I was crying, I was scared, there was nothing we could do, I lost her. It was one of the worst days of my life. Westbury Animal Hospital did everything they could for her and for me. They gave us our last moments alone before we let her go. And their commitment to compassionate care made the worst day go the best it could, at a price better than I could've imagined, and handled getting her ashes back to me quickly and with a paw print as well. I miss her more than anything but you and your team made her last hours comfortable and let me hold her for the last time. I can't thank you enough.

1 start its a lot for this place ! I am writing this with a heavy heart after losing my dog due to what I believe was extreme negligence by this hospital. This wasn’t the first time they failed us, but it was the last. Two years ago, I brought my dog here with a hernia. The vet’s immediate "solution" was to put him down. I refused, took him to another hospital, and after a simple surgery, he lived happily for two more years. A few days ago, while I was away, my dog stopped eating and drinking. The pet sitter took him back to Westbury. The vet gave him fluids and unknown medications and saying he have hernia on the other side , but decided to discharge him instead of keeping him for observation or do emergency surgery , When asked if the dog would be okay until Monday/Tuesday, she explicitly said yes. Shortly after returning home, my dog began having violent seizures for 9 minutes straight. He passed away the next morning. I cannot understand why a vet would release a dog in such critical condition without monitoring. If you love your pet and want them to receive logical, professional care, stay away from this place. They lack the judgment needed to save lives.

My puppy has a fractured leg and requires orthopedic surgery. I have been calling around looking for the best price and everyone else has been very helpful. He has already had x-rays and been evaluated by a vet. However, Westbury says they are unable to use and want me to pay for another visit and additional X-rays.

I calling around several animal clinics this morning trying to get their process and pricing for euthanizing our dog. Of course I know different clinics have different options so I was trying to compare apples to apples here. It is very difficult having to make this decision and having to call people and tell the same thing over and over is hard enough but to have businesses that try to take advantage of us is inexcusable. I called Westbury Animal Hospital and asked for pricing. She told me $79.50 for an office visit and if we want cremation with urn it would be $200 so the ESTIMATED cost would be $280-$290. I said ok... why is the price an estimation? I don't want to get there and think I am paying roughly $300 and then be surprised by any other fees. She kept repeating the prices above. So I said I just wanted to make sure that the price I will pay is roughly $300. She said she would have to find out... so she comes back to the phone and finally tells me that the total is $550! I was floored! I said wait what?? That is over $200 more than you originally told me... I said so if i had not asked exact pricing i would have gone in there thinking it was around $300 and then you spring it on me that no sorry now its $550!?? We are already having to deal with this right now and for them to be giving wrong pricing is so unethical! I am so angry right now!! I mean what do you do at that point?! You get your dog there and have already thought he was going to go and you prepare yourself and your family and then they spring it on you that sorry, we were wrong! Now your price is this! I mean do they think people will just say ok I will pay it?!?!?