Vetco Total Care

I have to say my first experience at Vetco was very good. Jada the vet tech was friendly. Dr Medina was professional, courteous, and just full of positive energy. He took the time to address all my questions and was just overall helpful. This will be my new vet and I will bring my other dog here as well for future routine exams. I read all the reviews and noticed a certain vet at this place had several negative reviews so I called in to make sure my visit is not with that doctor. But don’t hesitate to book Dr Medina if you want to give this place a try.

Vet techs here are kind and nice I enjoyed their care. Pricing is fair, apts are plentiful. However you can’t pick your Vet it’s just whoever is on. The first time I came I had a good experience. The second time I came I the veterinarian didn’t even introduce herself or even say hi, she just started rudely telling me all the things I was doing wrong taking care of my dog I could barely get a word in :(( of course there’s room for education for every pet parent but there’s ways to deliver information. Bedside manner was not good.

I had one of the worst experiences at Vetco/Petco. I originally went in for my dog's rabies vaccine. During the visit, the technician recommended another vaccine that she said my dog would likely need. Since they are the professionals, I trusted their recommendation and agreed. I was told the total would be around $244, but that I had a coupon that would save me $86. When I went to pay, the cashier told me that wasn't true because part of the discount had already been applied during the visit, so only about $44 would actually be deducted. Instead of paying around $160 as I expected, I ended up paying about $200. The pricing was not explained clearly, and I felt misled. The worst part happened after we left. About 30 minutes later, my dog had a severe reaction to the vaccines. He developed swelling, intense itching, red bumps all over his body, and started vomiting. I immediately called Petco, but they told me there was nothing they could do because the veterinarian had left just two minutes earlier. They told me to take him to the emergency vet and said someone would call me back. The next day they called and instructed me to bring my dog back to the same Petco location. I had to miss work and waste more of my time. When I got there, they barely examined my dog and didn't provide any treatment. Then I was told that if my dog needed any medication or additional care because of the vaccine reaction, I would have to pay for it myself. I don't think that's fair. My dog had a reaction after receiving vaccines they administered and recommended. I expected them to take responsibility, provide proper care, and show some compassion. Instead, I felt like no one cared. When I explained that I was missing work because they asked me to come back, the staff member simply told me, "If you're going to be late for work." The lack of empathy, poor communication, and unwillingness to help after my dog experienced a vaccine reaction were extremely disappointing. I will not be returning, and I hope this review helps other pet owners know what to expect.

I am incredibly grateful for the staff at Petco Vetco. We have been going there for a couple of years, and they are always so good to my elderly Bub (Jackson). A special thank you to Jada Wills for her care during his recent visit last Friday for a bacterial skin infection; she and the team truly went above and beyond. I've been under a lot of stress recently due to losing my job, and their support means the world.

I would give 0 stars if i could. The veterinarian was very rude and dismissive. First thing she said was that my cat was obese before even introducing herself. The vet tech was the only kind person there, she had a very positive attitude and treated my cat with care. This is my cat that she claims is obese.