PetWorks Express

As someone who works in the veterinary industry, I have never experienced such a lack of professionalism, integrity, or practice of proper medicine. Long story short, these people are frauds. My cat supposedly got an ear polyp removal surgery here a few years ago. He continued to have chronic ear infections and issues to the point where my current veterinarian was concerned for another ear polyp, prompting us to look at his records from this clinic. These medical records include a photo of a cat with a visable ear polyp. That was very clearly some random cat, looking nothing like my cat. My cats ear polyp was also not visible, but deep in his ear. The records also clearly stated that no polyp was found during the surgery, which clearly contradicts what the doctor told me, as well as the $600 line item I paid for for an ear polyp removal. When I contacted the office and was finally able to speak with the practice manager Betty, after multiple attempts, she did not listen. Eventually when she did begin to listen to what I had to say she said she was busy working on paperwork and would talk to the doctor later. I then got a email requesting that I bring my cat in to verify his microchip information. I told them it was correct and sent proof of that, as well as telling them that I now live an hour away and that was not feasible for me. After multiple follow ups of both calling and texting, I finally got an email response insisting that I bring my cat in, uncaring that I had proof of microchip and that I lived an hour away and worked during the week. I asked for a call from Dr. Pappan himself or a refund for the $600 service that I paid for and was not provided. After multiple calls and emails on my part following up, they ghosted me. My cat continued to get sick and worsen due to this ear polyp, to the point where I had to put him to sleep. Please do not use the vet. Not only is Dr. Pappan and this clinic making grotesque mistakes with your pets care, but they have zero remorse for their actions.

I absolutely love this clinic. Staff is very friendly and knowledgeable. The prices are very reasonable. We have adopted a very sickly cat and I had tons of behavioral and health questions which were answered to my satisfaction and not just brushed off or dismissed. My worries melted away. Very easy to navigate app as well that helps to schedule your appointments or contact them. I would highly recommend them! I should have written my review a while ago but it’s time to go back for Pumpkins next preventative care and exam so it prompt me to finally write a review.

PetWorks Express is the best vet clinic we have ever found. After many visits to different clinics, PetWorks Express, gave us great attention and support. They are professional and caring. Their prices are exceptional better than many other companies. Thanks to God and them, our pet Luna is on her way to recovery from a ruptured ligament. Thank you Dr. Stephen, Melanie and amazing staff.

The vet was very rough with my kitten and was dismissive of all the concerns we had. He gave her too much dewormer and was argumentative with us about the age we knew she was. He was extremely condescending when he spoke. We also waited three hours for our service just to be rushed out like we didn’t matter. Do not recommend coming here.

I can’t say enough good things about Dr. Pappan and the entire team—they were truly a godsend. From the moment I walked through the door, I could feel the difference compared to other clinics I’d visited. The staff is not only incredibly caring but also efficient and professional. Dr. Pappan is exceptionally knowledgeable and trustworthy. Thanks to their expertise, my cat's condition turned around completely. They knew exactly what steps to take for a full recovery. Just the day before, another clinic had made me feel like euthanizing my 3-year-old cat might be the only option. I’m so grateful I trusted my instincts and brought my cat here instead. I will recommend this clinic to anyone who will listen. I’ve finally found a place where I feel completely confident and comfortable bringing both my cat and my dog.