Fairbanks Animal Clinic

We brought our beloved Harrison in for end-of-life support. He was 15 years old. Although we were new patients to this clinic, we were treated with so much respect and compassion that it felt like we had been longtime clients. From Mary, the receptionist who answered the phone and scheduled our appointment, to the other receptionist whose name I unfortunately didn’t get, everyone was incredibly kind and caring. She showed us to the exam room and explained the process with compassion and patience. We had to make the difficult decision to proceed with euthanasia that day, and the staff showed tremendous sensitivity by allowing us to pay for services in the room so we wouldn’t have to stop at the front desk on our way out. The veterinarian, vet techs, and reception staff all reassured us that we could take as much time as we needed, and we never once felt rushed. The veterinarian carefully explained all the details and options, provided professional recommendations, and never made us feel pressured or overwhelmed. Thank you to the entire staff for making such a heartbreaking day a little easier to get through.

Ive been coming here for over 20 years. I drive from Katy to see them. They have helped me through 3 dogs that have gone to the bridge. I have chosen them again with my new baby. Very compassionate, thorough, and kind. Every employee treats you like family. Would highly recommend anyone to this practice.

Ever since the original doctors left it hasn’t been the same. I’ve been taking my kitties to this place for more than 12 years. The new set of doctors are ehhh but I highly recommend Dr. Alla Kiienko, she knows her academics and I fully trust her with my baby she’s very compassionate and I hope she stays at this clinic. I do not trust anyone else with my cat but her. They did change their hours of operation. They used to be open on Sundays but not anymore.

Since the clinic changed ownership and both Doctor Glen Reiger and Mark Reiger are no longer there, their customer service changed, but not for the better. Staff members have an I DON’T CARE ATTITUDE!! I feel it’s not about caring for your pet, but definitely about how much their monetary gain will be. Have been taking my fur babies there since 2008, and it’s time to find a new Vet.

They changed their hours of operation and I didn’t know so I called to tell them I would be 10 minutes late to pick up my Puppy and could somebody wait since I didn’t know they said absolutely not. I have three animals that I take to them on a regular basis and I was even willing to pay extra to somebody that stayed because I don’t want my puppy traumatized by being left in a kennel for 12 hours straight, but they didn’t seem to care. We will be taking our dogs elsewhere for care. I’m so disappointed in this vet clinic. I’m literally in tears over leaving my six month old puppy there after being in the kennel all day to be diagnosed and tests run. No one told us that their hours had changed and the sign is so hard to read now that I’m here looking.