Banfield Pet Hospital

Banfield Pet Hospital provides exceptional care for my pet, delivered by a compassionate, well-trained staff dedicated to my pet's health and happiness.

I have been bringing my fur babies here for 13+years. The staff is amazing, friendly and helpful. The doctors are so great with my very anxious shepherd. Have been on the wellness plan for years. Affordable, comes with extra perks. Definitely recommend. Only thing I can complain about which I know Banfield has no control over is some of the costumers are flat out rude. Yes I have a big dog, yes I have my dog 100% under my control, I do not appreciate snarky comments from small dog owners repeatedly hollering at me “ do you have him! Do you have him” and the best I could muster was “yes I have HER” And then turn and complain to anyone that will listen to her about “big dogs shouldn’t be scheduled the same time as little dogs” Guess she forgot she was at a vet appointment where hello, other animals are going to be there. I can control my big dogs on a leash vs a small dog just sitting in your pocket no leash. SMDH rude is just everywhere now a days.

I always had a feeling my pets were not being treated. I took my cat to a different location, and the vet there diagnosed my cat with liver disease. I followed up with a visit to my regular Bandfield location. Ther was no mention of the previous diagnosis, and not to mention the times my pets went for their comprehensive exams, all to tell me everything was ok, with no blood tests performed or signs of treatment whatsoever. I had a young german shepard, I was very consistent with her comprehensive exams, she died unexpectlly of cancer, I took her to an emrgency pet hospital when she failed to eat, only to find out that she had cancer all in her and that her split had rapture, I had to make the hard decition to put her to sleep, Bandfield never detected and/or mention anything about this, and when I called to find a resolution they made me paid the premium for 9 months after her death. I have 5 cats, 2 Guinea pigs, and a snake. I canceled my membership as soon as I could; they are a rip-off. I can go on and on. My 17 YO cat went for "dental cleanings," and when I picked him up, there was no sign of an IV line or anything that would indicate he'd had the treatment.

I received numerous calls, most notable the calls on December 12th where I received 4 calls within a minute. I was in an important meeting and had to disrupt it to answer the final call and ultimately ended up snapping. I finally scheduled an appointment - specifically mentioning the reason for the visit being the cysts on one of my dogs. By the end of the visit, that point was not addressed. When I mentioned it, I was told I could get an ointment for it. Ultimately, I felt that her needs were not met. Additionally, two appointments for dental cleanings following the visit were booked - without my knowledge.

What’s the point of having a wellness plan with unlimited office visits if when your having an actual emergency they can’t see your pet. Oh but whenever they need payment its really easy to demand it from u. I’ll remember that next month when they try to take money from my account. “Update” Well sorry isn’t bringing my dog back or saying good luck and hanging up on me isn’t either. Friday June 25th 11pm I had to put my Max to sleep. He was in a lot of pain and u guys couldn’t see him because u required to schedule an appointment and all bandfield locations close to us where fully booked.