Mosaic Animal Emergency and Specialty Hospital

Don’t take your pets here if you don’t want to be prioritized as pet parents. Took my cat in because she had labored breathing, wasn’t eating, not drinking much water, pale gums. She was taken back there but that was the last time I saw her living. Got there at 8AM before ANYONE else lobby was empty - Doctor came in the first room to give us the option of draining the fluid and getting it sent to a lab to see what’s going on , overnight stay, oxygen cage, and the normal run down, for over 2K it was big decision to make because it wasn’t guaranteed that it would help and she still would be suffering. So as it was we made the decision of sending her over the rainbow bridge to make her more comfortable and a happy life that wasn’t going to be filled with medications and surgery. We wanted to see her again. We wanted to hold her. We wanted to grieve her. We waited for so long for the doctor to come back or a Vet Tech or even one of the receptionists as we paged a couple times just to still even wait longer. Longer to not see our kitty. My main reason I am so unbelievably upset and would not EVER take one of my pets here again is communication, LACK OF COMPASSION, and lack of urgency. We were moved to another room to yet again wait after being told that a vet tech would be bringing her in SOON we waited in the room again barely any updates. We got one at the beginning “She’s stable in the oxygen tank, we are going to give her a sedative to help calm her down” and then “We haven’t forgotten about you we are just making sure she is calm enough to bring her to you guys.” Then we were left again, we kept waiting and waiting. I get up to go to the restroom and OF COURSE when I come out that door I was given the news that she had stopped breathing. If she wasn’t able to be moved, and what you did stressed her out more WHY didn’t you let the owners see her. Not let US come back to the back while she was still breathing so she could see a familiar face. The ones that loved her. This is beyond level of evil. I worked at a vet hospital for 5 years and my mother working in this field for over 20 years. So I don’t need to be told otherwise about why what happened, happened. We did so much for our patients, both pet and parent. I would never let this happen where we didn’t prioritize every pet and owner and their requests, and communicate, or go beyond for others well-being. Please consider for yourself to go somewhere else for your pets to be cared about.

We had a great experience with our little blue heeler today/tonight with a burst tumor. Dr Sonja was very helpful and addressed our concerns, we got excellent advice and some tools to keep his wound clean. The staff was friendly and kept us informed, our dog was relaxed enough to fall asleep in the waiting room. We had to wait a while but this was understandable as we are a lower level triaged case. Thank you so much!

Junie got great care at Mosaic for a deep cut on her leg. She’s a country dog who isn’t sure about strangers, much less strangers getting in her personal business when she’s in pain, but the staff were patient, kind, and compassionate. I was pleasantly surprised that the cost was very reasonable for an emergency vet given the overhead they must have to maintain the facility and staff. After years of very few options, I’m grateful to have Mosaic here in Santa Fe.

If I could give Mosaic Animal Emergency Hospital 10 stars, I would! Actually, I would give them a thousand stars! They helped my Huckleberry Hound transition peacefully and beautifully from my first phone call until he crossed over. Every person I interacted with was incredibly caring and thoughtful. I will never forget this hospital; the professionalism and kindness. They also provided tons of Kleenex, which was very necessary. Sadly, I have forgotten the names of everyone who helped me, but when I get a new dog? They will be my go-to, hands down! Thank you ALL!!♥️🌈

Yesterday morning I woke up to my one year old cat, Maverick, vomiting and extremely lethargic. He’d never been sick before, so I rushed him to his primary vet. X rays showed a GI blockage, and we were told to go to an emergency clinic for monitoring and possible surgery. After an unsuccessful trip to a clinic in ABQ, I was referred to Mosaic in Santa Fe, and I’m so glad I made the drive. From the front desk staff to the techs and veterinarians, everyone treated Maverick with so much kindness and urgency. They kept me updated, answered all my questions, and made sure he was comfortable while they got him ready for surgery. They also didn’t make me feel like a bother when I called for updates, which meant a lot when I couldn’t be there with him. What I appreciated most was their judgment and restraint. They monitored him closely and took another set of x rays before surgery, and they could tell he was actually passing the blockage on his own. We agreed to wait until morning and repeat imaging instead of rushing into surgery. I’m incredibly grateful they didn’t open him up without being confident it was necessary. They ended up feeling comfortable sending him home today, and as soon as we got back he passed the culprit, an elastic hair tie. 🤦🏻‍♀️ Thank you to the entire team for your compassion, communication, and excellent care. I can’t recommend Mosaic enough. He’s already running around like it never happened, and I’m so grateful.