Parkway Animal Hospital

We love Dr. Riley! My dog was neutered a few weeks ago and had some bad swelling from the procedure after removing a mass. They went above and beyond to take good care of my guy! He’s all healed and doing great. All of the staff is great and make you feel so comfortable!

My dog Charlie is 14 years old and had diarrhea for a couple of days with blood in stool. My regular vet was not there that day but I got him in with a different vet. We waited past appointment time. They told me there was an emergency that took longer than they thought. This visit went smoothly they gave me meds for Charlie and he is healing. Most of my visits before finding Dr. Gordon have not been the best. This time was okay.

I brought my elderly dog in hoping for guidance, patience, and professional care, but unfortunately, this visit was very disappointing. During the appointment, I felt judged and criticized for the food I’ve been feeding my dog, rather than supported or educated. I was genuinely trying to ask questions and better understand the recommendations being given, but when I politely questioned one of them, the vet tech responded by laughing at me, which felt incredibly unprofessional, dismissive, and flat out rude. When I tried to clarify that I wasn’t arguing but simply looking to have a discussion and learn, the veterinarian responded with, “I’m not arguing with you,” instead of taking the opportunity to explain or guide. The interaction quickly became uncomfortable and unproductive. To make matters worse, the appointment was abruptly cut short with the explanation that they had an emergency. While I completely understand that emergencies happen in veterinary medicine, the way it was handled felt dismissive. There was no attempt to reschedule, no reassurance, and no effort to respect the time I had set aside for this visit! I remained calm and respectful throughout the entire experience, but I left feeling unheard, disrespected, and without the support my elderly dog deserves. I voiced to the receptionist at the front desk why i was walking out and leaving the appointment, and definitely told her to let the vet tech know that she put her tampon in the wrong hole this morning. Compassion and communication are so important in these situations, and sadly, both were lacking here. Plus to mention, they helped me put my other dog down. Several years ago so Im beyond disappointed with this office and will NOT be coming back. You just dont treat clients/customers/patients like that.

My boyfriend and I went there unfortunately to put down our baby girl Bailey of12 loving years, and from beginning to finish and beyond, I felt the sincerity and compassion they had for our dilemma. When I called to get estimates for the service, they apologized, took their time to explain the numbers, and when it was scheduled, apologized again and wished me to have a better day until the appointment. When we got there, they were fast to accommodate, with privacy as one of their number one priorities. The Dr and tech then explained thoroughly the procedure, didnt make us feel pressured or rushed, and was very friendly, almost as a close friend or family. Less then a week, we got our girl back in a beautiful urn, with a certificate and her fur. The next day as well, we got a card with all the members of the wonderful establishment with Bailey's paw print and nose print. We both felt at that point to write a review to express our feelings about PAH, and so with that being said, I hope you guys do read these and I also hope you know you made the grief process easier and very special. THANK YOU SO MUCH 💝

My dog had bladder stones removed and the process went smoothly! Their sutures were well done and healed quickly, my dog had little to no discomfort afterwards. Highly recommend.