Banfield Pet Hospital

Worst Banfield experience I’ve had — and all of this happened just yesterday. They rescheduled my dog’s spay appointment THREE times: * The first time, it was booked on a day when no doctor was even available. * The second time, we were told the doctor had an emergency and couldn’t perform the procedure. * The third time — yesterday — we were informed that the doctor on duty doesn’t even perform spay surgeries. This level of disorganization is unacceptable, especially for something as important as a surgical procedure. On top of that, the “lead” or supervisor had a very poor attitude — dismissive and unprofessional, as if customer concerns didn’t matter. The only bright spot at this location was Lili. She was kind, helpful, and professional throughout. She truly stands out and deserves recognition. Thankfully, I contacted another location in Longwood, and the difference was night and day. They were attentive, efficient, and able to schedule my dog’s procedure for today. My poodle is currently in surgery, and I’m hopeful everything goes smoothly. Based on my experience, I would strongly recommend considering other Banfield locations if you’re looking for reliable and professional care. (Longwood has way better reviews)

This office is not helpful made us come every month or so for a refill, never telling us we had other options that were less expensive and with less frequent visits. I have had plans for 15 years and I almost cancelled because of this location, I now go to Occee.

Just relocated to the area... went for the first time bcuz I had gotten my dog groomed next door at Petsmart... upon making the appointment, I received a text to receive the first visit free... upon arriving, there were several dogs loose that startled my pup...I was quite surprised at checkin when they asked for pymt up front b4 seeing the vet...I forgot about my coupon... wasn't happy with the lack of care from the vet... he didn't even introduce himself... didn't even act like a pet lover which I'm used to seeing from a vet...on my way home, I realized that I hadn't used the coupon...I called and asked if they could adjust my pymt... they replied that they would have to ask the mgr and would return my call...I waited all week to hear from them... called the following Monday and got the same response... girl calls me back and tells me that they can't do the adjustment bcuz a week had passed and accounting had been done...my dog needs surgery... why would I want to return to spend $500+ in a surgery? Who knows what other expenses they might want to add to the bill. Until I receive a credit, I will not return. Thank you, Sherrie

Dr Nuremberg is a rockstar and the staff is as well, literal angels to my pets. Thank you for the attention to detail and follow up and care you guys provide to my babies. With the current staff, I feel safe with my pets lives in their hands. I’ve been going here for 9 years with my 4 pets, and even when my one cat had to be euthanized elsewhere due to complex medical issues, they offered me different options to assist for affordability and they listened to my concerns. Thank you guys for all of the referrals to specialists and for all of your care!

Go somewhere else!!!! I scheduled an appointment almost a week in advance and took time off from work to take our new addition for their first vet appt. After waiting at the front desk for about 4 minutes without anyone greeting us, we finally got checked in. When they tried to take our dog and say since this is a drop off appt. we will call you when we are done. I corrected them and said no, it’s not a drop off, they checked to make sure I was not lying. When she saw I was correct, she had to go talk to the doc. To whom we have yet to even meet…..apparently the doctor was already at lunch and the only way to get my dog looked at was to leave him. We said no, we scheduled a regular appt. We were told there was nothing else that could be done even though I took time off work. What a waste of time!!!! They are not about the pets and treating them and helping them they are clearly about getting as many appointments as possible by doing all drop offs and racking in the money!!! I am glad the doctor got to eat, we wasted almost an hour and still do not have our dog taken care of. Would not suggest this vet. They may be reasonably priced, but you get what you pay for!!! Avoid this place!!! They do not care about anybody or anything except themselves and money!!!!!