Bond Vet - Cathedral Heights

After completing easy online appointment process, we had a great Saturday, 8:00AM introduction to our new neighborhood Vet Clinic! Welcoming, modern, attentive doctor and staff, and among the most thorough and informative assessment exams in my presence that I have had in my little dude’s 10 years! This includes a multi-page discharge summary in PDF, with guidance and instructions! We returned to Bond Vet later in the day to attend a Dog Mother’s Day event hosted by Woofbowl Food Truck for dogs. My dog and I were D-E-L-I-G-H-T-E-D! The moment I got home, I went on line and I joined Bond Vet as a member!

Dr. McIlwain very kindly agreed to see my dog through urgent care on her lunch break. She was able to do lab testing quickly, and she walked me through every step and option. We needed to transfer to an emergency vet, and she called ahead so they would know we were coming; she also sent me lab results to share with them as soon as I arrived. I am so grateful for her excellent level of care and commitment to helping my dog get the treatment he needed. Will absolutely be using Bond Vet in the future. Thank you so much!

It is difficult to put into words how grateful we are to the entire team at Bond Vet. Being able to get a same-day appointment on a Sunday was a tremendous relief at a time when every moment mattered. From the moment we arrived, every member of the staff treated Sherlock—and our family—with kindness, compassion, and respect. Dr. McIlwain never made us feel rushed. She took the time to carefully explain Sherlock's condition, answer all of our questions, and gently guide us through one of the hardest decisions a pet owner can ever face. Her empathy and professionalism brought us comfort during an incredibly painful day. Losing a beloved companion is heartbreaking, but knowing he was surrounded by such caring people made all the difference. We are deeply thankful for the exceptional care Sherlock received. Bond Vet is a wonderful addition to the neighborhood, and I would not hesitate to recommend them to anyone seeking compassionate, high-quality veterinary care.

I really don't like to leave negative reviews, but I feel others should know about my experience. My experience with this practice has been up and down. While my boy was being treated before I ultimately had to say goodbye to him, there were times when I questioned this place. However, our experience improved when working with Dr. Lawrence. Her compassion at the end of his life, along with the clinic's convenient location near my apartment, made me feel comfortable bringing my other two cats there. A few weeks ago, I went into the clinic in person to schedule appointments for my two cats. While making the appointments, the receptionist that day acknowledged that I had been there just over two months earlier to say goodbye to my other cat, whom the clinic had treated. He told me, face-to-face, that he could apply a credit to waive the new-patient fee for one of my girls as a gesture of kindness, given what I had recently gone through. Earlier this week, that same receptionist called to tell me that my Thursday appointments had to be moved to Friday because of a "doctor emergency" that required the clinic to close. At no point during that call, or at any time before my appointment, did anyone tell me that the credit I had been promised would not be honored. When I arrived this morning, after paying for a car service because the air quality was dangerously poor and I didn't want to expose my cats during what otherwise would have been a walk, I was informed by today's receptionist that they couldn't honor what I had been told. Not only was the promised credit no longer being honored, but the story of what I had been told had also changed. Instead, I was offered only a much smaller credit. The issue isn't simply the money. It's that I was told one thing in person, relied on that information, and then was blindsided at check-in without so much as a courtesy phone call beforehand. If someone on the staff made a mistake, the professional thing to do would have been to contact me before my appointment and not wait until I arrived with my pets. What made the experience even more disappointing was the complete lack of empathy from both the receptionist working today and Dr. McIlwaine. After losing my boy, I expected at least a little compassion. Instead, I left feeling so misled. In the end, I walked out and will be taking my girls elsewhere. So, based on my experience, I cannot recommend this practice. If clear communication, honesty, and compassionate customer service are important to you, you should look elsewhere.

BondVet Cathedral Heights is absolutely the best! Everyone I have met there has been caring and a pleasure to work when I bring Nala in. A special shout out to Dr. L who was so attentive and helpful when my Nala was sick over the holidays. She was very thorough in diagnosing the issue and she really made us feel valued and cared for. Also, Sam is always so awesome when I call and visit the office.