Banfield Pet Hospital

I had an appointment here for my kitten to check on his eye due to concerns about an eye infection. I took time off work and spent $50 on an Uber to arrive and when I got here there's a sign on the door saying they will be closed all day today. I understand emergencies can happen but I never received any text, call, or email saying the appointment is cancelled. Very frustrating as I would booked an appointment elsewhere and now most vets are closed for the day. Additionally they had a number for other another vet office to call but when I called it I was told they didn't know what I was talking about and that they are completely unaffiliated with Banfield. Now this is $100 in Ubers down the drain. Thanks Banfield for your communication and valuing the time of your patrons :)

Update: My new vet just let me know that this $939 routine yearly exam didn't even include his yearly vaccines. Im so angry. I've been taking my dog to Banfield for a while and couldn't understand why it was so expensive. We had been paying $75 a month for the wellness plan for 2 vet visits a year. When we got our routine checkup this month, I couldn't believe the bill. $900 for a general checkup plus he had scratched his eye and needed a tiny tube of antibiotics for that. We called to cancel our wellness plan and were forced to pay the entire $939. That's almost as much as my rent for one routine vet visit. Oh and the doctor did not even review his medical history or look to see what medicine he was currently on for his eyes. She literally asked if his eye cloudiness was new. He's had a cataract in that eye for 4 years and has been on eye drops for it the entire time.

TLDR: Positive experiences with the veterinarians and vet technicians, but serious concerns with management communication and billing practices. ----- We have been Banfield clients for several years and previously felt comfortable with the veterinary care our dogs received. During a dental visit last year, we were advised that one of our dogs would require a tooth extraction and were encouraged to wait until her next scheduled cleaning so she would not need anesthesia twice. The extraction was discussed and confirmed during multiple communications over the following year and again leading up to the most recent procedure. However, after the cleaning was completed, we were informed that the extraction had not been performed. We were billed for the visit and instructed to schedule an additional procedure requiring anesthesia. When we contacted the clinic to clarify the situation and address unexpected charges, communication became extremely difficult. We received inconsistent information regarding billing and authorization, including being told there was a recording allegedly confirming approval of services, which does not match our understanding of events. We were also advised that the account could be referred to collections while the matter was still under review, despite our repeated attempts to resolve payment. We want to emphasize that our concerns relate primarily to management and customer service processes rather than the veterinarians or technicians themselves, who have generally treated our pets with care. Even after confirming the procedure and billing details in advance, the agreed-upon treatment was not completed and the issue was not reasonably resolved afterward. Because of this experience, we cannot recommend Banfield to other pet owners.

they first changed my in-room visit to a drop off which was frustrating as I have a very nervous cat, after her waiting in the back for 3+ hours when they tried to administer the vaccine she was agitated and they were unable to do anything. They sent me home with gabapentin and rescheduled the appointment. On the day of the appointment after I had already given her the drug, they canceled the entire day because the doctor was sick (told me at 11 even though they open at 8AM). I am not sure why no one else that works here couldn't have administered a simple vaccine. I then had to scramble to find a new vet as I have already given her a dose of the drugs. Will not be returning and extremely frustrated with their lack of organization.

I strongly recommend against signing up for the wellness plan. My experience with this clinic has been incredibly frustrating. In December, I brought my dog in for a dental cleaning. During the visit, they told me the X-rays showed some concerning findings and that I can pay $150 for a digital consultation with a specialist. However, I never received any follow-up about the results. Over the next three months, I’ve called numerous times to check in, but each time I was either given an excuse or told someone would call me back, which never happens. It’s also extremely difficult to get anyone on the phone. Eventually, I contacted corporate just to cancel my plan and ended up paying over $700 to settle the remaining balance, simply to avoid dealing with this clinic any further.