Banfield Pet Hospital

Unfortunately, my dog has three mammary tumors. I've been waiting since April 30 for an email of the estimated cost for the removal procedure. I've called multiple times a week and have been told I would receive an email within a day or two. There has been no response or call back from voicemails. After a 40 min phone call, I was told the vet is out till Friday, and MAYBE another vet can get back to me.This location is overbooked, stretched thin, and doesn't have the capability to care for the urgency of this matter. Yet, they will pile in the appointments to rank in their funds.

Called to confirm a 3 week appointment the day before only to be greeted by an old piece of paper the following day saying the doctor called out sick. So much for customer engagement or animal welfare. 🤷‍♂️

We made an appointment (2 month wait time) for a dental cleaning. The morning of the cleaning, I dropped my dog off. At drop off- no concerns were noted. And more importantly they completed intake and TOOK MY DOG. Several hours later I received a phone call that my appointment no longer existed. The vet claimed I had cancelled the appointment- but could provide no records. I wonder why they completed intake for an appointment that didn’t exist? When I went to pick the dog up- I was charged $75 for that phone call. Because it “took time out of the tech’s day” I am filing a complaint with the Better Business Bureau and disputing all charges. Please do not trust the business practices at this company. They cost me a day of time off from work. My dog spent the day in a cage for no reason, they swindled us for money, and my pet didn’t receive the medical care that he needed.

Vets seem good. Techs are nice. Good luck getting your pet back though. There is no system to checkout, They are overloaded. My dog was done at 3. Its 615. Ive been waiting for 30 minutes and there are 7 other people waiting as well.

This vet office's quality has declined considerably since I started using them over two years ago. Their model is transaction focused as opposed to patient focused. Every conversation I have had with the staff starts with: "would you like [insert] service, it costs $xx.99". They do not focus on providing healthcare to pets and I feel like I'm at a spa being asked whether I want the standard package or the deluxe package. Their patient interaction and communication is terrible. They don't explain their assessments, and immediately begin listing options for treatment rather than explaining their assessment and then recommending how to proceed. Furthermore, this clinic continues to deny owners access to the clinic or the option to accompany their pet. DC law no longer requires them to deny owners that option. Why can I walk into a DC store or restaurant, but I can't accompany my pet into the vet? This vet office does not focus on the quality of their interactions with pet owners and is out of touch with what a veterinarian service should prioritize.