Irvin Veterinary Care

Dr. Irvin is wonderful! She has taken amazing care of my animals and is really great with them. She’s done house calls for my horses too which has been so helpful! Definitely recommend

Amazing experience at this office! My two doggies, Teddy and Truman, received their vaccinations and physical exams. Dr. Josie is so professional and has a caring, kind touch.

Dr. Irvin is so nice and has a beautiful practice in Mountain View. I have the utmost confidence in her skill and ethics. She was so sweet to our pets!

We had a very difficult experience with this clinic and feel it’s important to share for others. First, I do want to acknowledge that Lacey and Ivy have always been kind and helpful, and we appreciate their efforts and care they have always shown towards all of our animals. This review is not directed at them personally. Our dog was treated here for approximately two months for a suspected rare condition without confirmatory diagnostics. During that time, her condition continued to decline, including weight loss, gastrointestinal issues, and worsening symptoms once starting medications, that we repeatedly reported. As her condition worsened, we sent a detailed, professional, and respectful email outlining our concerns and requesting further diagnostics. That communication was later described as “condescending,” and rude which was surprising, shocking even, given that it was simply an attempt to advocate for our dog’s care requesting testing be done. We are happy to share that communication if requested, as transparency matters when situations like this occur. An appointment was scheduled for further evaluation. We drove over an hour to the clinic and followed all instructions, including withholding food and water in preparation. Upon arrival, we were informed by Josie (she met our volunteer outside) that care would be refused based on that prior communication, that email. This was extremely concerning given that our dog was actively declining. We immediately sought care at another veterinary clinic the same day. She was found to be in critical condition with a severe bacterial infection and, tragically, had to be euthanized. While we understand that not all cases can be saved, situations involving declining patients require timely diagnostics, open communication, and continuity of care. Pet owners should never feel discouraged from asking questions or requesting further evaluation when their animal is not improving. Proper diagnostics could have possibly saved Bonnies life. We hope this review encourages careful listening, thorough reassessment, and a consistent focus on patient care in future cases. As someone with many years of hands-on experience in animal welfare, I strongly encourage pet owners not to rely on assumed diagnoses (what some call guess work) when their animal is not improving. When symptoms continue or worsen, appropriate diagnostics and reassessment are critical. A good veterinarian should be open to listening, especially when a patient is declining, suffering, and concerns are being raised. Clear communication and a willingness to reassess can make a significant difference in outcomes, it can mean life or death. Please advocate for your animals, ask questions...Request diagnostics. If something does not feel right, seek a second opinion if needed, if your vet wont listen to you. It can make all the difference. Rest In Peace Bonnie, We Love You & Will Miss Your Sweet Face.

First appointment today with my two 7 month old kittens who each had an eye problem and now I will not be going anywhere else! Starting with Hannah who answered the phone to the vet tech to Dr. Irvin everyone was fantastic! First nice surprise was Hannah offering to take the carrier (it was heavy!) to the exam room after I checked in. Second nice surprise was when the vet tech came in she had a treat for the kittens to help them feel comfortable about coming out of the carrier - not just reaching in and pulling them out. Love it! Found everyone to be very knowledgeable and helpful. Dr. Irvin took her time to address all my concerns and to explain everything. I also asked her about flea treatment and she was nice enough to go ahead and give it to the kittens while I was there - never felt like I was keeping her or being rushed. Mega thanks to everybody! If you're looking for a vet, you can't go wrong with Dr. Josie Irvin!