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This was the most easiest claim I ever did. I sent in all my documents and within 10 days my claim was settled. They even sent me an email asking how our Lulu was recovering a week later. I recommend this insurance for your animals. Very easy and friendly service.

Always deliver as policy states.

I have Met Life Pet Insurance to thank for helping make sure my Service Dog gets to live a long and Happy LIfe.

Sent an underwriting request and it only took a few days to get a response. Same thing when I submitted the claim. Fast processing and payment time.

I purchased a pets best policy for both my dogs several months ago.I finally needed it because I had 2 lipomas taken off both my dogs and none, I mean none went towards my deductible.They denied it.I'm really disappointed and will be cancelling my policy really soon.I know now they wouldn't pay towards anything critical, also they took almost a month even look at the claim.Bad service all the way around.I would not recommend them to my worst enemy.

Prompt and excellent service.

Trupanion has been excellent to deal with and fair in their coverages. My little pug has had some ongoing issues that will probably continue for his lifetime however Trupanon has been fast and efficient in reviewing and paying our claims. When I had a question and called their phone line, the service representative was friendly and helpful and even those little things such as mentioning my pet's name in their emails, just feels nice. None of us wants health issues for our pets but Trupanion has been a life saver for us and our adopted pug Charlie. He's had a rough start to life but Trupanion has certainly helped us get through some of those unexpected vet costs.

If there is a ZERO that I could choose, I will choose Zero. This is the worse insurance company I have dealt with. My policy was issued in Jan 2020. My dog was very healthy and have never need to see a doctor since the policy issued until recently swallow something and get stuck in esophagus. I took her to see a Vet, get X-ray and blood work done. It cost $960.00. I submitted a claim and got refused. The Fetch said I did not take my dog to do an examination within 6 month of the pollicy issued. That means since the very beginning of Jan 2020 to today. My dog was covered nothing but I paid over 3000.00 on her insurance. This is just scamming. And also, all other pet insurance can be claimed through Vet office but not this Fetch. Therefore, please stay away from this pet insurance company!

I took my dog to the vet, my claim got denied and it should be paid. It doesn't list with what's not covered.

I'm not happy with this coverage. Trupanion coverage was offered to me on my new rescue dogs first vet visit. First month free, no waiting period on claims. I put in 3 claims for almost $500 and received less that a $20 refund. The claim's process took almost 2 months. I included all paperwork and receipts needed. My claims were approved, however, I didn't receive any refunds for 2 claims, because there is a Per Condition/Illness Lifetime Deductible. I also found out that exam fees and such aren't covered. I wasn't informed about this type of deductible upfront. I had to search through all of the insurance documents lingo to find it. This insurance is also more expensive that others and there is also a $35 charge on your first months payment. I have a great insurance company for my other dog and I'm highly disappointed and could never reccomend this company.