With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

 

1
Out of 10

Awful

Posted: 11/29/2006
By:
Ian

As soon as I made one big claim (my golden's cruciate ligament tore) I ran out of coverage in case the next one does. Then they raised my premiums to over $120 a month. I won't deal with them again.

Injury/illness
Claim Amount
Breed
Age of Pet
2
Out of 10

Too many problems

Posted: 11/21/2006
By:
RC

In January one of my cats became severely ill. We did everything we could, and for the first time ever we had money in the bank. In the end we had to euthanize her. It was terrifying to think that we could have wiped out all our funds to cure her, then what if she got sick again, or one of our other five cats? Two weeks later I picked Pets Best and started the pets first plan. In August, I added the wellness first for all of my cats. During this time, I have had one wellness claim and two illnesses.<br><br>
What I like. They claim you can use any licensed vet worldwide.Since moving overseas is a real possibility for my family, this was important. The deductible is $75 then they pay 80%. No weird benefit schedule or categories of coverage. Customer service reps have always been friendly and curteous with no excessive wait times. With both wellness and illness policies, they will apply wellness benefits first then the illness benefit. The result is getting paid more than if they just used illness coverage.
<br><br>
What I don't like. Twice I was misinformed by customer service about policies and payment. Nearly overdrafted my account putting through a payment that I had been told was not due that month. Claims processing is ridiculously slow. On the web site they claim every effort is made to process claims within no more than 5-7 business days, the target being 48 hours. It takes many weeks! On the site it is implied that they will reimburse you for charges even if your bill is not paid in full. In fact you must pay 100% of the bill first then sit around waiting forever for them to process your claim.

My cat was hospitalized for two weeks, required surgery,meds and several trips to the emergency vet. I maxed out all credit cards and savings and took him home owing my vet $1400. I am lucky they know me well since we have been using them for over 4 years. They worked out a payment plan. What happens when I move? No vet is going to provide thousands of dollars worth of care to unknown clients and Pets Best won't pay them directly.

Other problems are no online account management or claims processing. No option to pay vet directly. Coverage is done quarterly not yearly and every quarter my premiums go up. I pay $262 per month for five cats ages 12,10 & 7. I am researching alternative companies and plan to try several before deciding who offers the best service. I can't see still being with this company a year from now. I feel like they are not ready.

Injury/illness
Claim Amount
Breed
Age of Pet
10
Out of 10

Worth every penny and then some

Posted: 10/26/2006
By:
Jazzmin
&

My min pin has had numerous health issues: pancreatitis, allergies, staph infections...etc... as long as the one page sheet is complete, they pay what the say and they pay promptly...I wish MY Heatlh ins was this good. And now I've added my Weimaraner!!! Not to mention the Customer Service is AWESOME!

Injury/illness
Claim Amount
Breed
Age of Pet
3
Out of 10

Beware

Posted: 08/31/2006
By:
Mary

I took my cat to the vet on August 3rd. When I sent in my claim, Pet Care said I needed more tests because vet just wrote vomiting. I explained that my cat died within that week, so there could be no more tests. They said to get an autopsy.
The cat died on August 11th, they sent me this letter dated August 23rd, and I received it August 31st. The cat was cremated on the 11th. Damages: I lost $181.50

Injury/illness
Claim Amount
Breed
Age of Pet
10
Out of 10

Very Helpful

Posted: 08/01/2006
By:
Katherine
Reed

My cat is 10 years old and when she was diagnosed with cancer I thought the worst. However, the Pet care staff assured me that her treatment was covered. Without this insurance I don't know what I would have done.

Injury/illness
Claim Amount
Breed
Age of Pet
8
Out of 10

Worth It

Posted: 07/22/2006
By:
TJ

You get what you pay for. Petshealth is a bit more expensive than others but they cover illnesses that the other won't.

Injury/illness
Claim Amount
Breed
Age of Pet
9
Out of 10

Worth It

Posted: 06/08/2006
By:
MissysMom

I paid in for years, but when my Golden needed surgery they paid for everything over my deductible.

Injury/illness
Claim Amount
Breed
Age of Pet
10
Out of 10

Saved our dog

Posted: 01/01/1970
By:

Our pet was maliciously poisoned in Texas several years ago. If it were not for the support of Trupanion and the many vets, vet assistants and specialized surgeons who worked tirelessly to save his life he would not be here.

Injury/illness
Claim Amount
Breed

dog

Mixed Breed

Age of Pet