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With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.

We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.

Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.

 
1

out of 5

Ridiculous Claim Process - Customer Service a JOKE

I submitted a claim on my female dog who had a one-off urinary tract infection. She had one 5 years ago (literally 5 years ago). Nothing since. She received anti-biotics and healthy as ever. She randomly got another infection 5 years later. These jerks DENIED my claim for treatment reimbursement claiming this was a pre-existing condition because she had an infection FIVE YEARS AGO! INSANITY! Its like me getting the flu this year, but my medical insurance denies my doctor visit reimbursement because I had the flu 5 years ago. This is scum bag stuff. On top of this, the customer service robots are unhelpful and read from scripts. Its like talking to an uneducated 10 year old. There is also NO WAY to reach ANY of the folks who "review your claims." So trying to talk or get an understanding from anyone, is completely impossible. RUN - STAY AWAY! If your dog stubs their toe 5 years ago, then stubs it again this year, they will claim that the stubbed toe is a pre-existing condition and not help pay for treatment! HORRIBLE HORRIBLE HORRIBLE!!
  • INSURER: Pets Best
  • POSTED: 02/23/2024
  • BY: David
  • BREED: Shih Tzu
  • AGE OF PET: 4 - 6
1 comments

POSTED: | BY: taizz medalia

I agree that this is their business model.

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5

out of 5

Healthy Paws is great!

Healthy Paws has always been there for us. They have supported our pets and family through everything from ear infections to scary surgeries. Their customer service is excellent and their reps are helpful and caring.
  • INSURER: Healthy Paws
  • POSTED: 02/23/2024
  • BY: Polly
  • BREED: Golden Retriever
  • AGE OF PET: 4 - 6

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5

out of 5

Happy with FIGO

I've been with FIGO for alsmost 9 years now, 8 German Shepherds. They've been a great company to do business with. Claim's are processed quickly. Price is fair even with the increases that they all do every year. Will never go without pet insurance.
  • INSURER: Figo
  • VETERINARIAN: Animal Care Hospital
  • POSTED: 02/22/2024
  • BY: Dina
  • BREED: German Shepherd
  • AGE OF PET: 7 - 10

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4

out of 5

Smartest thing I did

I bought pet insurance when my Boxer was 8 weeks old. Smartest thing I ever did and I tell everyone. A lot of people will say "well I'll just save for vet bills". ONE incident can cost thousands of dollars. Just make sure you understand your coverage. I chose Nationwide on my vet's recommendation. The yearly deductible is only $99 and after that I get reimbursed 90% of the claim. It's deposited right into my checking account. Her wellness visits are covered 100%. I wouldn't be without.
  • INSURER: Nationwide
  • POSTED: 02/22/2024
  • BY: Kathy
  • BREED: Boxer
  • AGE OF PET: 7 - 10

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5

out of 5

Always There Immediately!

Trupanion has become our lifesaver, a reliable best buddy, you name it. My dog Jack has recently had a slew of consecutive health issues that began with seizures late one night. Hospital after hospital, appointments, tests, medications and Trupanion has been there for us through ALL of it. Trupanion approves the claim then pays the hospital directly for their portion, without hesitation. No paperwork for you and no waiting for reimbursement. Don't be fooled thinking you can't afford pet insurance. As a fixed income, retiree, Trupanion's flexibility allows me to choose the cost of the deductible by what I can afford for a monthly premium. There is a plan for every budget.
  • INSURER: Trupanion
  • VETERINARIAN: The VScan
  • POSTED: 02/21/2024
  • BY: Julie
  • BREED: Poodle - Standard
  • AGE OF PET: 4 - 6

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5

out of 5

Verified

Healthy Paws extraordinary overall experience

I searched a lot on pet insurance companies and I’m super happy to have found Healthy Paws. Their app is super easy to use, and you can tell they like to know who their customers are when they ask for a picture of them upfront. They keep you informed all the way, so you’re never wondering if they even got the documents, and I was so impressed on how fast they completed the process and surprised me even more when they wanted to know how my baby was doing after her surgery… Omg! That nice gesture was the cherry on the pie on how the whole experience has been. I highly recommend Healthy Paws as your insurance partner to support you all the way when you need it most. They truly care about you and your pups. Thank you Healthy Paws for such an extraordinary experience!
  • INSURER: Healthy Paws
  • POSTED: 02/20/2024
  • BY: Claudia
  • BREED: Border Collie
  • AGE OF PET: 4 - 6

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5

out of 5

Verified

Excellent service

All around excellence from customer service to bill processing and timeline. Thank you!
  • INSURER: MetLife
  • POSTED: 02/20/2024
  • BY: Barbara
  • BREED: Australian Shepherd
  • AGE OF PET: 7 - 10

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5

out of 5

Fast and Easy

After some pricey oral surgery for our 8 year old Golden Retriever who fractured a tooth, we filed our 1st significant claim with Healthy Paws. The process was very straight forward. We just uploaded the invoices and the medical report our vet gave us. We were impressed with how fast the claim was handled and reimbursement was received. They even followed up asking how our dog was recovering. We are so thankful we had the insurance with Healthy Paws! After this experience, we would definitely recommend them.
  • INSURER: Healthy Paws
  • POSTED: 02/19/2024
  • BY: Moira
  • BREED: Golden Retriever
  • AGE OF PET: 7 - 10

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5

out of 5

Excellent Response to Our Claim

Our puppy swallowed part of a bully stick which lodged into his esophagus then stomach. He needed an endoscopic procedure to remove it. This was our first claim and we were very happy with MetLife Pets' efficient and timely follow through in reimbursing our costs in accordance with our policy.
  • INSURER: MetLife
  • POSTED: 02/19/2024
  • BY: Doug
  • BREED: Bernedoodle
  • AGE OF PET: 4 - 6

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2

out of 5

The used to be the best, I don't believe that's true anymore ......

Been with Trupanion over a decade. For probably 8 years i never had an issue. But over the last few years it's been pretty terrible service. Specifically their claims department. They will blanketly deny claims saying a form is missing or provide some excuse and hope you don't fight back. It's happened several times now. Most recently my claim was denied for not having an itemized invoice attached and they sent me instructions how to download an itemized invoice from chewy. Only problem was THAT IS LITERALLY EXACTLY WAS WAS ATTACHED TO THE CLAIM THEY DENIED! So they denied my claim saying i need to download an itemized invoice from chewy, and attached to that denial was my itemized invoice that i had downloaded from chewy. I called, argued, i provided not a single additional piece of documentation and VIOLA now all of the sudden my claim was magically approved. Wait .... i thought it was missing data? They do this now just blanketly deny claims and hope you don't push back. I just had 3 claims denied. Find a different provider.
  • INSURER: Trupanion
  • POSTED: 02/19/2024
  • BY: Kevin
  • BREED: Bulldog
  • AGE OF PET: Over 11 years

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