219,744+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,744 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Misogynistic and vile customer service
Misogynistic customer company and service. In 2.5 hours they got me so livid and yet didn't address a simple question; why is it that only my husband is listed on the home policy, even though he is not even paying for it, while my name is omitted. Their 'heros' as they call themselves in customer service, kept telling me that they don't understand the question, but when I asked to speak to someone who does speak English and can understand the question I was told by Faryal that he is reprimanding me for my 'behaviour' for simply asking to speak to someone after 15 min of his 'I don't understand' nonsense. That is how you serve your customers? Consequently, I had to call back, unfortunately again with not getting any answers or results. I asked 17 times to speak with a supervisor, and I was not transferred. Instead, they come back and keep abusing you and poking you. I was called 'Mum' as if I'm 90 years old, then when asked them not to call me that and pointing out that this is a derogatory term, the rep Gil feigned shock. Next rep Mina was equally useless: I was called by my first name, and when I've asked not to be called Mum or by my first name he proceeded to call me 'Miss My First Name'. She held me on hold for 10 minutes. None of the three reps I spoke to transferred me to the supervisor. I asked 17 times. I'm not Miss or Mum, and if these guys can't get the basic introductory titles, then how in the world can they deal with anything else? Vile. 2.5 hours later, I didn't get what I asked for, but I am seeping with anger due to the treatment I received. It seems the company is training them to be abusive. BTW, they record the call but do not let you record it, even though it is legal in Canada. Their customer service is abusive, ridden with misogyny, and is of no help. --- If Sonnet sees this review, please save yourself trouble from pasting the same answer as you did elsewhere. You look pathetic, and you will be seen as passive-aggressive, just like your colleagues that I told you about. Address the situation instead.
Insurer: Sonnet
By: Goals Realized Coaching
Very Straightforward Claims Process
We got our dachshund just over 4 years ago and when we did we were warned to get pet insurance because they notoriously have back problems. Well, I'm glad we did because he ended up needing major surgery to fix a slipped disc. When it came time to make our claim, the process was straightforward and easy. They made it very clear what documents I needed to provide and where we were at in the process. I believe I was paid out within a week or two of submitting the claim!
Insurer: Fetch Canada
By: Alex Smeall
No one picks up the phone or responds to emails
You have no problem collecting the monthly fee but I've yet to be able to speak to anyone?????
Insurer: Pets Plus Us
By: Karen
Thank you Elizabeth!
Hello, My name is Alyssa Holliday and I just wanted to give a shout out to one of your employees, Elizabeth! Elizabeth helped me out so much yesterday and went above and beyond what any customer service rep I have spoken to (with any company) on the phone would have. She is very knowledgeable and kept me in the loop throughout my whole process of finding out what was happening with my insurance. Thank you Elizabeth, for all of your help! I appreciate it.
Insurer: Sonnet
By: Alyssa
Pleasantly Surprised with Awesome Customer Service
I signed up and had a few claims for gastro and then eyelid issues/surgery for my puppy. Claims were easy to submit and processed quickly. I had some issues with getting a reimbursement to process, but no fault of Furkin's. My bank's transit number issue, but I hadn't noticed the money hadn't been deposited. So Furkin had reached out to me to follow up and make sure I was getting my money back. I love that an insurance company is actually calling to make sure they pay me! The staff have always been helpful and friendly. The price for the coverage is fantastic, but I will see what the rates look like as my pup ages.
Insurer: Furkin
By: Amy
Perfect for what I need
Perfect for what I need. Very great price, very great accessibility, very simple to use. thank you so much
Insurer: Sonnet
By: Everett
Dog healthy
Paid majority of healthy dog visit. Pricey to carry this insurance
Insurer: ASPCA
By: SHIRLEY
Hey guys tell me what kind of pets you…
Hey guys tell me what kind of pets you all have and what is there names and breeds im a animal specialist need insight to document reviews for customer service
Insurer: Pets Best
By: Wendy H