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My beautiful Zorro passed away a few months ago due to trauma he experienced. Submitting my claim for all the vet fees was quick and easy online. My claim was approved within 48 hours and my claim paid out 48 hours later. I was surprised at how smoothly the whole process went. I also adjusted my policy to include some other rescues we got, and the lady Cathy was experiencing computer issues, but she called me back the next day and again to ensure that everything was loaded and in place for all the furbabies. What excellent service! I recommend Metlife Pet Insurance to anyone.

Overall the experience was wonderful but when it comes to claims there needs to be clarity that this insurance company only reimburse you $500 for the 30 day coverage and not 100% as explained to me when I first signed up! But outside of that everyone was great.

Great sign up person. Payed all costs after deductible. I rate them A+

They made my first time submitting a claim a very pleasant & easy experience. One satisfied client here.

I filed a claim for an emergency visit and it was easy, communication was great and basically after submission and one request for more information with review, I received a claim approval.

I have tried other pet insurance companies before and they were mediocre compared to my experience with MetLife. The claims process is flawless, the coverage is excellent and the customer service is wonderful. I highly recommend this company. You will be surprised at how efficient this company is.

I have had Met Life Pet Insurance for Riley since he was 6 months old. He has always had issues with his allergies condition and any claims that I submitted to MetLife were paid within a month at most after I sent them into their claims department. Their representatives always called for any clarifications that they needed on the claims and my vet's invoices were approved and paid to me after I had paid the vet up front.

I got Polly pet insurance a few weeks after I got her. What I didn’t realize was how often we would be going to the vet. French bulldogs have a lot of health issues and I happened to fall in love with one who has very bad stomach issues. She has been on prescription dog food, has had ear infections, etc etc. although my deductible too a while to hit, I am finally being reimbursed- and it’s great to know I have MetLife to fall back on. Dogs are just like another part of the family, and insurance is imperative for these four legged babies. I am beyond happy with my choice and will continue my services next year.

Good for me!!