Exceeded my expectations
I recently used my pet insurance of 3 years for the first time for a large surgery my dog had. I was paid in 4 days. And 2 of those were a weekend. I don't know what I was expecting but it was easy and seamless. And very fast.
- INSURER:
Pets Plus Us
- POSTED: 04/12/2024
- BY: Melissa
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 4 - 6
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Claim Processing takes a while, slow to respond
Claim processing always takes minimum 2 weeks and sometimes more. They are fairly slow to reply to email as well when it’s about claims. So far they’ve been reimbursing claims as expected but it’s just a very long wait. Also sometimes the agent on the phone is just wrong. I’ve asked if I could submit a claim for a past policy, and they said I couldn’t. However that wasn’t true, so long as the claim is made within 90 days of service and the past policy was active during that service date, it should be accepted.
- INSURER:
MetLife
- POSTED: 04/12/2024
- BY: Melissa
- BREED: Ragdoll
- AGE OF PET: 0 - 3
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excellent
refunds were made in a timely fashion. customer service also great
- INSURER:
Pets Plus Us
- POSTED: 04/12/2024
- BY: paula
- BREED: Labrador Retriever (Chocolate)
- AGE OF PET: 4 - 6
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Excellent!
Extremely happy with the service provided by Health Paws Insurance!! They have always been very quick to process our claims. Most recently, our dog's surgery had a claim and funds processed within 48 hours. The business operations seem solid, and the team reached out to check in on my dog after surgery. Highly recommend!
- INSURER:
Healthy Paws
- POSTED: 04/12/2024
- BY: Lane
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Disaster from the Start
When we selected our policy, the writer made errors in what we selected for coverage. We called immediately and told it could not be changed that we would have to wait a year to make any changes or updates. Every claim we submitted was denied even though it was for our puppy and fell within the guidelines. We wanted full coverage and did not receive what we requested. I do not recommend based on lack of customer service,
- INSURER:
Figo
- POSTED: 04/12/2024
- BY: Brenda
- BREED: Dachshund - Standard Smooth Haired
- AGE OF PET: 0 - 3
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Impressive
I find that Met Life processes my claims in a reasonable amount of time and refunds are processed quickly. I've never needed to call them for any of my claims.
- INSURER:
MetLife
- VETERINARIAN:
Weymouth Landing Cat Clinic
- POSTED: 04/12/2024
- BY: Diane
- BREED: Tuxedo
- AGE OF PET: Over 11 years
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No communication about anything
My beautiful Dog Zoey had an operation for a tumor on her jaw I sent all paperwork on the app site of MetLife no reply’s about my claim which started on 3/05/24 I sent all paperwork for the second time plus Soap Documents from Vet office I have emailed them 4 times to please reply and let me know the status Nothing whatsoever
- INSURER:
MetLife
- POSTED: 04/12/2024
- BY: Joseph
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: Over 11 years
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JUST CAN NOT SEE ANYONE GIVING THIS HORROR COMPANY A GOOD REVIEW
my claims take up to 10 weeks....need 8 phone calls......7 emails..... i re mail the invoices over and over.... and still do not get paid in any reasonable time....
if they find any problem you will need esp to figure it out.....no one knows anything....
my last claim took three months as they never told me they were missing a bit of info on the invoice
the claim before that....they lost the original invoice 3x so i use an email with receipt and still they need 15 days to just read it...
i can not leave as my dog has a pre condition.....i am stuck in this hell for the next 15 years...
warn everyone.... choose another company.....
- INSURER:
MetLife
- POSTED: 04/11/2024
- BY: john
- BREED: Labrador Retriever
- AGE OF PET: 0 - 3
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I would Not recommend this insurance
Pets best insurance should be called Pets Worst.
Takes month to review your claims and reject with no valid reason. Appeal takes another 2 months.
Please save your time and money and don’t sign for this insurance!
- INSURER:
Pets Best
- POSTED: 04/11/2024
- BY: Heleh
- BREED: Labradoodle
- AGE OF PET: 0 - 3
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Will not pay claims
I got everything they asked for from the vet and several times I sent it to them it was never enough
- INSURER:
Healthy Paws
- POSTED: 04/11/2024
- BY: George
- BREED: Jack Russell Terrier
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: The Healthy Paws Team
George - As per the policy we do require medical records for all enrolled pets in order to process claims, including a copy of the required enrollment examination. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. The records you provided were line item records. These do not note any detailed information about the visits and cannot be used for processing. If we receive the needed documentation, we can process your claim.