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Awesome Experience
Never had insurance for a pet before, but decided to get it this time for our lab Midnight. This was our first claim and Embrace was in constant contact with me in regards to the information they needed to process Midnight's claim. Had a lot of work and tests done and it was nice to know we had Embrace. Our dog had Valley Fever and is now on the mend. The explanation of benefits was exactly what I expected and am very happy with the outcome. Thank you Embrace,Dayne, Katherine and Midnight
Insurer: Embrace
By: Katherine
It's paying off
We rescued a pug in August and was not sure what kind of problems he would have or had. Therefore, I thought the best thing I could do was get pet insurance. We had a few tests done on Percy in March because he had thrown up a few times. All the test came back negative but they ended up costing us $178 of which Embrace gave us a check for $142. I was so grateful and would recommend Embrace to anyone interested in purchasing pet insurance. Anytime I send in a claim, they always contact me via email to tell the status of the claim.
Insurer: Embrace
By: ginger
Prompt response on our very first claim.
I submitted a first claim with the necessary patient history on a 22 month old Great Dane. As a result, it was long (36 pages) but Embrace reviewed and responded promptly with a reimbursement. I received an email the day after submission that they received the claim, an email the next day that they were processing it, and an email the next day that they were sending a reimbursement. Not only did they act promptly, they kept us informed. Our vetererinary hospital no longer offers the insurer we used on two other Great Danes (read "health issues"). We were very happy with it, so we selected Embrace with some trepidation. Our initial experience is very encouraging. I'll give a nine on a sample size of one, but if this proves to be typical, I'll up my evaluation to ten.
Insurer: Embrace
By: Jim
Outstanding, pet and customer oriented
We have a Newfoundland puppy who weighs over 160 pounds, everything costs more due to his size He is very healthy, but the claims we have had have been quickly done, and we are very satisfied with our insurance
Insurer: ASPCA
By: Anna
very satisfied customer
I have my dogs on Pets Best and have always been satisfied with their service and payments. One of my dogs died of cancer in January and her final bill was paid back to me in just 2 business days (although, that was admittedly a record time) and when I needed to cancel her policy the folks I spoke with on the phone seemed very genuinely sympathetic to hear of her loss. I've gotten personal responses from the executive level on emails and feel I've always been treated fairly by the company. They haven't paid for every bill that came to them but I've always known WHY the bill was excluded from payment and their policy is clear on what is or is not covered so I've never been surprised by what was paid. They are sometimes slow with payments but I believe they are working hard to correct that issue.
Insurer: Pets Best
By: Shannon
EMBRACE continues to impress!
Like all my claims so far, Embrace has been true to their word and refunded what they said they would. And that makesme happy and my life a lot less burdensome. I am so thankful I chose this wonderful and honest company.
Insurer: Embrace
By: shawn
The Best!!!
I was really skeptical about pet insurance, and of the the top companies, I decided to go with Embrace over VPI. -- The best choice ever!!!!!! The customer service follow-up is unbelievably great. Excellent customer service and follow-up. If you're still undecided, wait no longer because Embrace is the way to go.
Insurer: Embrace
By: Joanne
Straight Forward and Honest
My experience thus far with Embrace has been very positive.They have been very responsive after receiving claims and have been very clear about what their policies are. We had a waiting period because our dog wasn't a puppy, but they have been true to their word on everything.
Insurer: Embrace
By: Katherine
Wonderful company and partner in my dog's health
My 9 year old Brittany recently went through a period of almost daily vomiting and diarrhea. After several months of testing with no progress and difinitive diagnosis, she was finally diagnosed with IBD. Having insurance was enormously helpful in getting her treated until we finally knew what the problem was, and she is happy and well today.
Insurer: ASPCA
By: Suzy
Glad we have ASPCA pet insurance
It's great that we can buy pet insurance at a small fee per month, depending on your plan. With our 2nd dog we bought from a shelter, we weren't sure of her background. We were glad we purchased insurance from ASPCA, because our dog started seizures. We had to have an MRI and spinal tap done. At first they refused and said it was congenital or genetic. I did get our vet to send them a letter in which it was stated it was idiopathic epilepsy. No problem getting reimbursed our percentage after that.
Insurer: ASPCA
By: Helen