154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,145 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,308 reviews
10,743 reviews
27,420 reviews
62,925 reviews
21,417 reviews
Category with most reviews
This chart shows the distribution of review categories.
Awesome
Everyone was very friendly and helpfull! Walked me through as it was my first time filing a claim. Wad quick and detailed on responding through email. Very happy I choose embrace for my cat
Insurer: Embrace
By: Dawn
Skin Ailments
Having the insurance keeps my wife and I from thinking twice about taking our dog to see the vet. If he's not feeling well, we take him to the vet. The only negative we've found is reasonable cost reimbursement rate does not appear to adjust for location, so we always take a bit of a hit on that (we live in NYC). Still, the insurance makes pet health care manageable
Insurer: ASPCA
By: Chris
High Rate increase
I have only had Pets Best for a year now - I have never filed a claim --I previously had AKC for all my 3 dogs and was happy with them except did not like the $3000 per incident limit and the rate increase which started to be over $100 each year for each dog. so I switched to pets best at the suggestion of a friend. Before I switched I contacted Pets Best to verify rate increases. They indicated they do increase their rates annually but only minimally - "usually less than a dollar a month" I have the email to prove it - so I went with Pets Best. Yesterday I got my annual statment with an increase of $120/yr for each of my 3 dogs - my monthly credit card payment increased by 60%- plus the deductible was increased to $100/per incident from $75. I am not happy- I am going to start looking elsewhere. They now have Aetna as an underwriter and I have read some reviews that indicate this is not a good thing.
Insurer: Pets Best
By: Barbara
Good company.
----- Although my current claim with Embrace was refused, I believe the assessment to be fair. The customer service representatives not only demonstrate a solid knowledge of policy, but also a willingness to help and explain any/all questions. Embrace has a much more equitable definition and coverage of "pre existing" conditions and recognizes/supports the amazing benefits of alternative/holistic treatments. I honestly feel this company strives to offer the pet owner good, fair policy coverage. Thank you. I am impressed.
Insurer: Embrace
By: Linda
Amazing Customer Service...Incredible Coverage
I've had pets all my life but it wasn't until a year ago when I got a new puppy that quickly was becoming expensive with all the vet visits, that I realized pet insurance could be a good think. I did my research and decided on Embrace. I've been so pleased with not only the level of customer service but the level of "personal" customer service. My claims are addressed immediately and reimbursement quickly. The coverage is the best I found in my research. I was so happy with them that when I got my 2nd puppy, I added her to the policy as well. Honestly, I can't say enough about Embrace, an all around great company. I've recommended them to all my pet loving friends.
Insurer: Embrace
By: Lori
Very happy with customer service & turnaround time
My first visit to the vet with my new dog resulted in returning home with several pamphlets on pet insurance. I did my homework and extensively researched each one. Embrace was by far, the best one I could find. They have not proven me wrong!! Their "claims embracer's" are outstanding. I am kept informed every step of the way regarding my claims and receive answers to my questions quickly and professionally. The turnaround time on claims is good and there is always communication from Embrace as the claims are being processed. Sadly for my dog, he has issues but I have relief knowing that Embrace is there for me. I am happy I chose them.
Insurer: Embrace
By: C.
Amazing program and service
Once again Embrace has WOW'D me! I cannot boast enough about the company, their customer service, follow through and follow up. I market this company every chance I get to people who have pets or are thinking of it. Thank you again for taking care of our 'kids' with a white glove.
Insurer: Embrace
By: Maria
First Claim...
I processed my first claim with PetsBest,for the routine annual visit, and it was one of the most simple claims I have ever filed. The best part is that they send you an email for every step of the way. Everything they said would be covered (and the amount) was done in a matter of one week. The only downside I would have is that, if my dog stays healthy, my vet bill is cheaper than the cost of keeping the insurance.
Insurer: Pets Best
By: Christina
Awesome Insurance!
I didn't even know there was such thing as pet insurance until i got my puppy. I was thought to myself "how does this work" & "is this even worth having"? After much research and weighing out the pros & cons about the different companies, I decided Pets Best insurance was the best choice. I was even more convinced after submitting my first claim that I made the BEST decision. The claim process was super easy and fast & The customer service department was FANTASTIC and extremely helpful. I was happy they paid my claim and that I'm getting money back! It pretty much paid for itself. Did I mention this company covers Wellness? Other companies don't. I love this company! Would totally recommend it!
Insurer: Pets Best
By: Lynnette
Kudoos for Embrace!
Several years back I had insurance with VPI. They were a nightmare to deal with. I was constantly chasing after them to find out when I would be reimbursed for claims for my Golden Retriever. Maybe they have improved but no way are they Embrace!Customer service is top notch! Email claims are a breeze and the turn around time for reimbursement is fantastic. They follow up all along the way. They even checked back weeks later to see how my dogs were doing. If you are looking for pet insurance you just found it!
Insurer: Embrace
By: John