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Responsive and caring
Before adopting a new companion, we went through the medical expense records of our last pet George. We realized that we had spent over $5000 on him his last 2 years of life due to an issue with the nerves in his lower spine. He had a tendency to rush up to other dogs to say "Hi!" only to be bitten by the other dog (several times). While we don't expect the same type of issues with our new companion, we decided it would be best to get insurance for him just in case. Recently our dog, "Buddy", was not eating and had become extremely lethargic. We needed to take him in to the vet. Such a relief to know that he is covered and finances don't enter into the equation. Buddy had to have x-rays and blood work done. We keep the pet insurance forms at our vets office and they send the paperwork into Healthy Paws. Buddy was at the vet on a Monday and Healthy Paws had a reimbursement check to us by Thursday. Healthy Paws always follows up with an email to make sure that our fuzzy friend is feeling better. They also support pet shelters and animal rescue groups which is a real plus ++ for us since that's where our best friends come from. The level of service they provide is far and above anything I receive from my (human) family's insurance plan. I would recommend Healthy Paws to anyone who cares about their fuzzy friends.
Insurer: Healthy Paws
By: Patrick
Money in the Bank - Hooray!
Everyone at Embrace is always very courteous, whether responding by email or communicating by phone. They don't try to trick you or skirt around your issue. My only suggestion to better serve Embrace's clients is to have one, and only one, representative handle the claims submitted on one date. That way, they can accurately review the claims and alleviate the back and forth questions due to multiple claims being submitted at one time. Also, and I have been advised that this is being worked on, the issue of not being able to view your claims online if you are using an Ipad or Iphone needs to be resolved. My recent claims were handled within a few weeks and both service personnel were helpful.
Insurer: Embrace
By: Cindy
Absolutely UNBELIEVABLE Service!!!
It can not get any better than Healthy Paws!! I submitted my claim via email at 2 p.m. on Wednesday. The next day, at 8:15 a.m. I receive an email stating that the claim was processed and the check is on the way!!! This is not a one-time event either! My other claims, sent by mail, also had an outstanding turn-around time. The customer support team is also very friendly, caring, and supportive. No need to shop around . . . this is the best!!
Insurer: Healthy Paws
By: Dennis
Working for me & my pup!
I've had ASPCA Pet Insurance for my dog over several years now, and we're quite pleased with it. As our needs have changed, I've been able to get clear explanations from customer service & to keep coverage at an affordable level. And when Poko has had the occasional injury, this company has been prompt & fair with vet bill reimbursements. Can't ask for anything more!
Insurer: ASPCA
By: Barbara
Best Pet Insurance by far!
I have had nothing but great experiences with Embrace Ins. Never a surprise, they have always gone out of their way to explain my dogs coverage and are more than generous. I only wish they had health insurance for people!
Insurer: Embrace
By: Judy
certainly not worth the money!!
If I weigh the premiums paid against the vet bills for covered conditions, it was definitely not worth the money. I was reimbursed a certain percentage for covered conditions, but considering the deductibles and allowed amounts, ASPCA coverage did not pay off for us even considering the fact that our dog did require more than usual veterinary care because of allowed conditions. I would not recommend ASPCA Pet Insurance to anyone for this reason and the fact that reimbursement was always greatly delayed. I also had the feeling that anytime we received reimbursement that they felt we were lucky to be getting it. Isn't this what insurance if for?
Insurer: ASPCA
By: rICHARD
Personalized Service!
My little Lucy had been throwing up and losing weight for a for a few days, so when it didn't stop, I had to take her to the vet. As it turns out, she had an ear infection and it was making her nauseous. It took her a few rounds of antibiotics, anti-nausea pills, and she was all better. I am very glad that I have Embrace coverage or the out of pocket expenses would be over $500. And that is just for an ear infection! Embrace kept me in the loop during their processing of the claims so I knew my claim was received and in process. If the claim was delayed for any reason, they would follow up with me and let me know they were working on it. I appreciate the personalized service and the peace of mind to know that with Embrace coverage, I can always take care of Lucy's needs. If anyone is contemplating insurance coverage, it is well worth it and Embrace is the best way to go. They reimburse exactly what is covered in your plan without any issues. I tell every pet owner I meet to get this insurance. I never want to have to make a decision about Lucy's health based on money. With Embrace, she is covered!
Insurer: Embrace
By: Holly
excellent service
They keep you informed on the progress and claims are processed fast. I have had other insurance and they are true to what they say. Exceed my expectations
Insurer: Trupanion
By: JAN
excellent service
They keep you informed on the progress and claims are processed fast. I have had other insurance and they are true to what they say. Exceed my expectations
Insurer: Trupanion Canada
By: JAN
Great coverage & staff!
Fairly quick claim turn around and wonderful helpful staff when you call not to mention fast replies when I emailed with questions. I couldnt be more pleased with my choice of Embrace for Maggie so far! When my vet asked who I use for pet insurance I was happy to give them the Embrace website info.
Insurer: Embrace
By: Fran