Terrible terrible terrible! That's what I think of banfield! All they want is money! They add ridiculous charges to your receipt and imminently want you to sign up for their wellness plans which you could go to a local vet and the bill will be approximately 150 vs the overall the 399.40! Oh I signed up for the puppy plus neuter and they want to charge an extra 150 for the neuter because of some complication where I talked to another local vet and they told me it would only be an extra 20!