We had an ASPCA plan for our previous dog who passed away from cancer in January of 2011. They not only handled the claims quickly and fairly, they sent my family a handwritten sympathy card after she passed away. Whenever we had any worries or concerns with what was covered or not they were there. They took the time to help us in any way they could. They are the best at what they do! We now have a new plan for our new dog and they were there for us again as always. Thank you ASPCA, you have made a life long customer!!