I choose VPI for not only the convenience, but for the price and, oddly enough, decent website experience. And while my pet had some previous issues, the plan was still good for the overall care for her. Especially after a few unexpected accidents. As someone with minimal income, the security of having this plan was essential. Previously I had 2 cats that had emergencies and it cost thousands. I look back and even if we covered them for just a year, it would have still been worth it. The claims process is a little weird, but I really appreciate that as long as the policy is in force, I can submit at any time. Also, the customer service has been really great. Assuring me of things when I needed more clarification. It works for me and my beloved dog.