So far disappointed from Petplan

Out of 10

After many great feedbacks I've purchased Petplan for my 3.5 years cat.About a month later the cat got UTI and was treated with antibiotic, 85$ incuding vet visit.Not biggie, paid with cash and even thought to not submit the claim since all the work for 35$ back after deductible...But I glad I've submit, so I first time learned that's it's not an easy claim process, I've submitted all docs they are asking for, one of the docs they opened a claim for it from some reason...and the real claim got pushed and more docs request come, the website shows I have to submit 2009 and prior records, even though I've wrote and called many times to say I own cat from 2010. I don't know what is the claim status now and wrote them an angry email...I was expected to an easy way to settle all down, especially for so minor case... so much hassle now...Disappointing..Let's see hoe it goes, if not better and soon, I will cancel the contract.Too sad, I was ready to stay for a long time.

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Claim Amount
Under $100

American Shorthair

Age of Pet
1 - 8

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