I'm not easily impressed, but I was astounded at the fast -- and more important -- personalized service I received from Healthy Paws. If only my own health insurance company was as responsive! Within two days of submitting my poodle's claim (she needed an echo for a heart murmur) I had an email telling me my claim was processed and the check was in the mail. The best part, however, is that they took the time to read the dr's notes and see that my baby's murmur was innocent and stated their happiness at the positive diagnosis. It feels as though we have someone who really cares about our dog.