Friendly and Professional

Out of 10

Trupanion always processes my claims within a week and I get the cheque the following week. All my interactions with the company have been handled quickly and efficiently and with exceptional friendliness and professionalism. I would be very happy if they could pay electronically, however, as my bank always insists on putting the cheque on hold for 5 business days.

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Claim Amount
$100 - $500

Siberian Husky

Age of Pet
Over 8 years

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Posted: 03/03/2012

Hi Tracey. Thank you so much for your wonderful review. As of the beginning of this week, we now provide the option of electronic payment into the bank account of your choice for claims reimbursement. Please feel free to contact us so that we may assist you in updating your preferences. Thank you for your time and have a great weekend!
Trupanion Customer Support: #1-800-569-7913 7 days a week from 5am to 9pm PST