Our 8 month old puppy sustained a broken toe and then lots of bad pressure sores from the casting. Over the course of 2 months, we had around 12 claims to submit for the various appointments. It became very frustrating when claims were faxed 2 and 3 times and were still not received by Embrace. Once they were finally received, the processing was quick and efficient. Embrace needs to work on establishing a more effective system of receiving claims and notifying of receipt immediately. We were thrilled all of our claims were approved and this injury to our pup has been covered!