Lots of claims - processing was a bit to manage

Out of 10

Our 8 month old puppy sustained a broken toe and then lots of bad pressure sores from the casting. Over the course of 2 months, we had around 12 claims to submit for the various appointments. It became very frustrating when claims were faxed 2 and 3 times and were still not received by Embrace. Once they were finally received, the processing was quick and efficient. Embrace needs to work on establishing a more effective system of receiving claims and notifying of receipt immediately. We were thrilled all of our claims were approved and this injury to our pup has been covered!

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Broken Toe & Pressure Sores
Claim Amount
$500 - $1000

Mixed Breed

Age of Pet
Under a year

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Posted: 09/06/2011

Tera, thanks for your feedback - I really appreciate it. We're working on a better claims notification system and always looking for ways to make our claims experience a better one. Laura