I called to schedule a visit for vacinations only. Just the usual annual shots. After being completely mis-led to beleive that I needed this because it was going to cost a whole lot more to have my dog vacinated (over $300). After placing several calls to local vets, it was found that I was extremely over charged, and services rendered that were completely unneccessary. The staff are rude and uninterested in addressing any concerns. Another corporate waste. Please do yourself and your pet a favor....NEVER use Banfield. If you try to cancel your "contract" which was sold as a wellness plan, you will be charged whether or not you have used your plan or have any interest in returning. With any luck, we will see this company go out of business. Support your local vet.